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Old Navy Return Policy: What You Need to Know

Budget Fashionista provides this explanation of the Old Navy return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies. You can find the official return policy here.

Editor’s note: In the past, we’ve found the Old Navy return policy to be inconsistent, especially when it comes to returning an item bought online. The online receipt doesn’t include the return requirements, so know the rules before you buy.

Old Navy return policy

Timing on Old Navy returns

You have 30 days to return your purchases. If you bought the item online, it’s 30 days from the ship date.

There is an extended holiday return period, however. Anything you buy between November 1 and December 24 can be returned through January 15 of the next year or within 30 days, whichever is later.

Note that the item must be received by Old Navy by the deadline. Please allow up to seven days for return mail.


You can return items that are in their original condition. Don’t wear it, wash it, or damage it. Leave the liner and price tags on any swimwear.

You cannot return or exchange anything marked as final sale. Masks are final sale.


Return shipping is free for your online purchases. Most items purchased online can be returned by mail or in the store. Some items are marked with “Return by Mail Only” or “Mail Only” and those can only be returned by mail.

You cannot mail in items that you bought in the store.


You can exchange items by mail or in store. To exchange by mail, contact Old Navy customer service here. Note that if you have items marked as “mail only,” they must be exchanged by mail.

To exchange in store, get your order confirmation and your items in their original condition and walk into a store.


To get a refund to your original form of payment, you must provide proof of purchase. That can be the shipping confirmation email or the original credit card used for the purchase.

If you return a gift, you will receive the refund on a gift card. If you don’t have a gift receipt or invoice, the refund amount will be that item’s current selling price.

If you are return something you bought with rewards points, you’ll be refunded in rewards points.

Old Navy return policy

Old Navy Exchange Policy

If you bought an item online and you need to exchange it for a different size, you can exchange for free by mail or in store. Use Old Navy’s prepaid return shipping label to avoid shipping charges. Create a label here.

Items you purchased in the store can be exchanged in the store, but not by mail.

Old Navy return policy: Next steps

  • If you bought the item in an Old Navy store, gather up your item and your invoice and head to your nearest store. You cannot mail back items you purchased in a store.
  • If you bought the item online, check your receipt to see if anything is marked as “mail only.” You must get a shipping label for any item marked “mail only.” You can take any other items into a store. Remember to bring your receipt or order confirmation.
  • For anything you are mailing back, get your return shipping label here.
  • Keep a copy of your receipt or order confirmation and the shipping label. Package up the item and ship it back using Old Navy’s free label.

Old Navy Returns FAQs

Can I return clearance items?

Items that are marked as final sale cannot be returned or exchanged.

Can you return items to Old Navy without a receipt?

You can return a gift without a receipt or gift receipt. You’ll receive a merchandise certificate by mail for the current selling price of that item.

How to return items bought online from Old Navy?

See above. You can return most items purchased online by mail or in-store. Some items are marked with “Mail Only” and this means you can only return them by mail.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Banana Republic Return Policy
Dillards Return Policy
DSW Return Policy
J Crew Return Policy
Lord and Taylor Return Policy
Marshalls Return Policy
Modcloth Returns
Neiman Marcus Return Policy
Old Navy Returns
Payless Return Policy
Saks Return Policy
Urban Outfitters Return Policy
Walgreens Return Policy

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Brenda Tallant

Thursday 19th of December 2019

Can i return a dress i lost the tags but still have the receipt

Priscilla Sinatra

Thursday 16th of April 2015

how does one get a return authorization form for Old Navy on line purchase?


Thursday 16th of April 2015

Old Navy returns are explained here: If you don't have a return shipping label in the box, Old Navy provides links you use to create shipping labels.

zulma perez

Thursday 18th of October 2012

can i exchange a pair of jeans that i brougt online at the old navy store for a bigger size


Tuesday 18th of October 2011

can I still return a top that I have not worn but forgot I got it in July? It is a mail only, therefore I do not know what to do . I do not want the top and would like my money back. Is this possible? I have the recite and orignal packaging. please let me know as soon as possible. thank you erika

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