How to Return an Item to Old Navy

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“Budget Fashionista provides this Old Navy return policy content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

TBF Note: It’s been our experience that the return policy at Old Navy is pretty inconsistent, especially when it comes to returning an item bought online. The online receipt DOES NOT have a return policy printed on it, so it’s important to read their return policy online before purchasing.

Old Navy Return Policy

Old Navy return policy

Old Navy’s Return Policy

Return your merchandise within 45 days from your purchase date in an unwashed, unworn (tags attached) condition, to receive a merchandise exchange or a full refund in the original form of payment.

Original invoice, gift receipt, credit card and valid identification is required to process all returns and exchanges. Final sale items are non-refundable.

Old Navy: Online Return Policy

You can return or exchange items by mail or at the Old Navy store (U.S. locations only) within 45 days of your order date. Returned items must have original package if possible, and include your completed invoice.

There are no returns or exchanges on final sale merchandise, online or in stores. You can return or exchange any item that’s in its original condition (unwashed and unworn) or defective, unless it was purchased for final sale. All swimwear must have the original price tags and hygienic liner intact.

Certain items are not eligible for store returns and must be returned using Old Navy’s easy mail return process. These items are indicated as “Return by Mail Only” on the product page and have a return type of “Mail Only” in your shopping bag and on your invoice.

Also, if you’re returning merchandise to a store that was purchased and exchanged online and you have your online exchange invoice/receipt, we’ll issue you a gift card for the amount of your purchase. If you’d prefer to receive a refund to your credit card, you must return the merchandise by mail. International orders must only be returned via FiftyOne and must include a Return Merchandise Authorization form.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Banana Republic Return Policy
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Lord and Taylor Return Policy
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Neiman Marcus Return Policy
Old Navy Returns
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  • Priscilla Sinatra

    how does one get a return authorization form for Old Navy on line purchase?

  • zulma perez

    can i exchange a pair of jeans that i brougt online at the old navy store for a bigger size

  • erika

    can I still return a top that I have not worn but forgot I got it in July? It is a mail only, therefore I do not know what to do . I do not want the top and would like my money back. Is this possible? I have the recite and orignal packaging. please let me know as soon as possible.
    thank you