Don’t Get Duped: How to Get a Full Refund When You Buy Something You Don’t Like at Old Navy

Old Navy storefront

Budget Fashionista provides this Old Navy return policies for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies. You can find the official return policy here.

Editor’s note: In the past, we’ve found that Old Navy return policies are pretty inconsistent, especially when it comes to returning an item bought online. The online receipt DOES NOT have a return policy printed on it, so it’s important to read their return policy online before purchasing.

Old Navy Return Policies

For items purchased in-store

You can return your merchandise within 45 days from your purchase date by bringing it into the store. Refunds require proof of purchase.

Condition: The item you are returning must be unwashed and unworn and in original condition. Swimwear must have the hygienic liner intact and the tags on. Sunglasses must be accompanied by the original receipt and the case. The tags must be attached.

Method of refund: Purchases are refunded to the original form of payment. Bring the card you used to make the purchase, along with your original receipt and photo identification.

Old Navy return policy

Old Navy Exchange Policy

If you bought an item online and you need to exchange it for a different size, you can exchange for free by mail or in store. Use Old Navy’s prepaid return shipping label to avoid shipping charges. Create a label here.

Items you purchased in the store can be exchanged in the store, but not by mail.

For items purchased online

Timing: Online purchases can be returned within 45 days of your order date. Note that if you are sending it back by mail, the item must be received by Old Navy within 45 days, so plan on shipping it earlier than that.

By mail or in store: Most items purchased online can be returned by mail or in the store. Some items are marked with “Return by Mail Only” or “Mail Only” and those can only be returned by mail.

Cost: Returns are free if you use Old Navy’s prepaid shipping label. Create a label here.

Condition: The item you are returning must be unwashed and unworn and in original condition. Swimwear must have the hygienic liner intact and the tags on. Sunglasses must be accompanied by the original receipt and the case. The tags must be attached.

Method of refund: If you would like a refund to the original form of payment, you must include your order’s shipping confirmation (by mail) or the original credit card used for the purchase (in store).

Old Navy Returns FAQs

Can I return clearance items?

Items that are marked as final sale cannot be returned or exchanged.

Can you return items to Old Navy without a receipt?

You can return a gift without a receipt or gift receipt. You’ll receive a merchandise certificate by mail for the current selling price of that item.

How to return items bought online from Old Navy?

See above. You can return most items purchased online by mail or in-store. Some items are marked with “Mail Only” and this means you can only return them by mail.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Banana Republic Return Policy
Dillards Return Policy
DSW Return Policy
J Crew Return Policy
Lord and Taylor Return Policy
Marshalls Return Policy
Modcloth Returns
Neiman Marcus Return Policy
Old Navy Returns
Payless Return Policy
Saks Return Policy
Urban Outfitters Return Policy
Walgreens Return Policy

 

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Catherine Brock

As a Southern California transplant now living in the Midwest, Catherine has turned layering into an art form and accepted that UGGs actually do have a place in the stylish lady's wardrobe. She's been featured in Woman's World Magazine, DrLaura.com, Refinery29, Wellness.com and has made appearances on ABC7 Chicago, FOX2News St. Louis, KCAL9 Los Angeles, Fox19 Cincinnati, WGN TV Chicago and WCPO TV Cincinnati.

Blog Comments

can I still return a top that I have not worn but forgot I got it in July? It is a mail only, therefore I do not know what to do . I do not want the top and would like my money back. Is this possible? I have the recite and orignal packaging. please let me know as soon as possible.
thank you
erika

can i exchange a pair of jeans that i brougt online at the old navy store for a bigger size

how does one get a return authorization form for Old Navy on line purchase?

Old Navy returns are explained here: http://oldnavy.gap.com/customerService/info.do?cid=82724#close If you don’t have a return shipping label in the box, Old Navy provides links you use to create shipping labels.

Can i return a dress i lost the tags but still have the receipt

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