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Neiman Marcus Return Policy

Budget Fashionista provides this Neiman Marcus return policy content for informational purposes only. These policies are subject to change.

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Neiman Marcus return policy highlights

  • Timing: 30 days for returns. Online orders can be returned free of charge within 15 days.
  • Products not eligible for return: Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as “final sale” cannot be returned.
  • Holiday return window: Purchases made between November 1, 2023 and December 16, 2023 can be returned through January 15, 2024.
  • Refunds: Eligible refunds are processed to the original form of payment. It takes 10 to 14 days to process the refund.

Neiman Marcus store-bought returns

Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store within 30 days of purchase. Take your item with tags, plus the receipt and all vendor packaging to a sales associate in the store. You can also mail items back to the store at your own expense.

Neiman Marcus has the right to deny a return if the item is not in salable condition.

You cannot return:

  • Final sale items
  • Items that have been worn or damaged
  • Anything that has been customized
  • Any perishable item

Neiman Marcus: Online return policy

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You can return items purchased at for free, but only if you act fast. Items you send back more than 15 days after the delivery date are subject to a $9.95 return fee. You’ll also pay the $9.95 return fee on:

  • Clearance items
  • Items marked as “return fees apply”

As with items you purchase in store, your returned goods must be unworn, unwashed, and undamaged, with the tags on.

You can mail in items purchased online or you can take them to a Neiman Marcus store. Either way, you need to get a return slip using the order number. You request your return slip here. If you don’t have the order number, call 1-888-888-4757 for next steps.

The return mailing address is:

Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211.

You do pay for the return shipping, and Neiman Marcus recommends you have the shipment insured.

Gift returns

To return a gift, request a gift return slip here. You can take the item into a store or mail it to the Irving, Texas address above. You will be issued a gift card or a check if the purchase price was more than $2,000. You can use the gift card to shop Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

Sister stores

Neiman Marcus will not accept returns on products purchased at Bergdorf Goodman or Horchow stores.

What about Last Call?

Last Call was Neiman’s outlet store. The store itself and were very popular among budget fashionistas — but apparently that wasn’t enough. This brand is now, sadly, dead.

Last Call stopped accepting returns in 2020. Today, the stores and closed and the website now forwards to Neiman’s clearance page.

You can find the official Neiman Marcus return policy here.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

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james chisholm

Friday 3rd of August 2012

Is it possible to return merchandise in store without a receipt?

Jane B Crouch

Thursday 21st of June 2012

I received a Mac Jacobs ipad cover for Christmas which was purchased at King of Prussia. Changed my mind and decided on a laptop so have never used it. Still has the tags etc. I also have the gift receipt. I have a charge with Neiman Marcus. Is it possible to return and get a credit to my account?

Thank you.

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