Skip to Content

How to Return an Item to Gap

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

When you buy via links on this page, I may earn an affiliate commission. Learn more.

Gap’s Return Policy: Unwashed, unworn, or defective items may be returned to any Gap store within 45 days of original purchase date. Full refund will be given if items are returned with a a valid receipt. Without an original receipt, Gap stores may require valid identification when processing all returns and exchanges.

Gap: Online Return Policy
You can return or exchange items by mail or at the Gap store (U.S. locations only) within 45 days of your order date. Returned items must have original package if possible, and include your completed invoice. There are no returns or exchanges on final sale merchandise, online or in stores. International orders must only be returned via FiftyOne and must include a Return Merchandise Authorization form. Please contact Gap Inc. Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with the Return Merchandise Authorization form to FiftyOne. Returns sent without the Return Merchandise Authorization form may not be accepted. FiftyOne will credit your account upon receipt of the merchandise at our facility.


Friday 28th of June 2013

This is WRONG. It is 30 days for instore returns and if it's after that they will only refund you the sale price even if you have a receipt for the FULL price. This is ridiculous policy and terrible customer service


Saturday 29th of June 2013

Hey AJ, we referred to the information from Gap's Help area. It states 45 days for Gap, Banana Republic, and Old Navy. However, if there are discrepancies in the policy, please be sure to reach out to their support team!

Comments are closed.