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How to Return An Item to Lord & Taylor

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Lord & Taylor’s Return Policy: To return a purchase, you must present the receipt together with unworn, unlaundered merchandise within 90 days from the date of sale. Items must be presented in salable condition with the original vendor packaging and tags. Gourmet, altered, customized or personalized items cannot be exchanged or credited. Used merchandise cannot be returned unless defective. Merchandise returned after 90 days from the date of sale with or without a receipt will be credited at the lowest selling price as a credit to your Lord & Taylor account or as a store credit. For cash purchases with receipts, a cash refund will be issued within 90 days of date of purchase.

Lord & Taylor: Online Return Policy
They will credit your timely return of unworn, unlaundered merchandise when it is presented in salable condition with the original vendor packaging and tags. They cannot exchange or credit gourmet, altered, customized or personalized items. Used merchandise cannot be returned unless defective. Merchandise purchased on lordandtaylor.com may be returned via mail or at any Lord & Taylor store. Merchandise returned after 90 days from the date of sale with or without a receipt will be credited at the lowest selling price as a credit to your Lord & Taylor account or as a store credit.

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