Walgreens return policy

The Budget Fashionista provides this content on Walgreens return policy for informational purposes only. These policies are subject to change.

Understanding Walgreens return policy

Here’s a review of the timing, requirements for refunds, and exceptions to Walgreens return policy.

Timing

• Most items purchased online or in-store be returned within 30 days of purchase.
• Hearing aids may be returned within 45 days.
• You’ll need the original receipt or order number. If you don’t have a receipt, a store manager may approve a return for a gift card refund.

Process

Returns are made in store, for both online and in-store purchases.

Refunds

• Refunds go back to your original form of payment.
• Taxes are refunded at the local rate.
• Cosmetics and electronics returns are at the store manager’s discretion and may be refunded to a gift card.

Non-returnable items

Walgreens does not accept returns for:

• Gift cards and prepaid/phone cards
• Mobile phones
• Bathing suits, underwear, and earrings
• Sexual wellness items
• Seasonal products
• Hazmat items
• COVID-19 testing kits
• Prescription products (except when filled in error)

Contact lenses

• Can be returned only if Walgreens sent the wrong lenses, they’re defective/damaged, or the prescription is wrong.
• Must be unopened, unexpired, and in original packaging.
• Made-to-order lenses are not returnable.
• Contact lenses must be mailed back through Walgreens’ return center (wgreturns.com), not returned in-store.

Oversized and bulky items

• Items like electric wheelchairs, scooters, lift chairs, and oversized home medical equipment cannot be returned to a store.
• Call Customer Care at 1-877-250-5823 for special return instructions.

Important notes

• All returns and exchanges are subject to verification and applicable laws.
• Walgreens reserves the right to limit or refuse returns, especially if there are health/safety risks, signs of abuse of the policy, or fraudulent activity.
• Policies may change at any time.

Does Walgreens have a good return policy?

The Budget Fashionista rates the Walgreens return policy as average, with a score of 3.4 points out of 5. The chain doesn’t accept mailed returns and offers an average return window of 30 days.

Our Return Policy Score™ score evaluates the key return policy factors shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.

You can find the official Walgreens return policy here.