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Dillard’s Return Policy: What You Need to Know

Budget Fashionista provides this content about Dillard’s return policy for informational purposes only. These policies are subject to change.

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Dillard’s return policy

  • Timing: 30 days from purchase date
  • Return shipping charge: $9.95. You can return items purchased online or in-store for free to a Dillard’s store.
  • Refunds for mailed returns: Shipping and handling is not refundable, refunds credited to original form of payment seven to 10 days after shipment. You can alternatively request a refund to a Dillard’s gift card.
  • Gift returns: Refunded to a gift card.
  • Products not eligible for returns: Clearance merch marked down 65% or more, merch on sale with an additional discount, personalized merchandise, merchandise that’s been used or worn, merchandise with tags removed.

Dillard’s return policy is fairly restrictive — definitely something to know if you plan to shop Dillard’s. The highlights are that you need to make the return within 30 days of purchase and you must have a receipt. If you return an online order, you can pay for the return shipping yourself or use Dillard’s shipping label for $9.95, which is deducted from your refund.

Returning items purchased in-store

Dillards logo

Items purchased in-store that are eligible for return must be returned to the store. Please see the section below titled, “What can’t I return?” for a list of products that aren’t eligible for returns.

Timing: You can return an item you purchased in a Dillard’s store within 30 days of the original purchase date. Defective products are not subject to the 30-day timeframe.

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Condition: The item must be unworn and unwashed, with tags still attached. Shoes must be returned in their original box.

Documentation: You have to bring the original purchase receipt with you to be eligible for a refund.

Method: You will be refunded to the original form of payment. If you paid with a check, there is a 10-day waiting period before you can receive a cash or check refund. You also have the option to be refunded with merchandise credit.

Dillard’s gift returns

You can return a gifted item in its original condition for store credit.

Dillard’s online return policy

Woman shopping online

Dillard’s accepts returns of online orders by mail, but you pay for the return shipping. Please see the section below titled, “What items can’t be returned?” for a list of products that aren’t eligible for returns.

Timing: You can return an item you purchased on within 30 days of the original purchase date. Defective products are not subject to the 30-day timeframe.

Shipping Fees: You can use a Dillard’s return label, which will cost you $9.95. Or you can take the item to the post office or another delivery service and pay for that on your own. If you do your own shipping, make sure you use a service that’s trackable. The mailing address can be found here.

Condition: The item must be unused, unworn and unwashed. Tags must be attached. Shoes must be sent back in their original packaging.

Documentation: Include the original receipt or Proof of Purchase label with your return.

Method: You will be refunded to the original form of payment, including sales tax but not including shipping. The refund is typically processed in seven to 10 days.

Dillard’s exchanges

You can exchange items purchased in-store or online by bringing them to a Dillard’s store. You’ll be credited for the original purchase first and then charged for your new item. If you send the piece back by mail, you are responsible for the shipping charges.

Dillard’s returns FAQs

What items can’t be returned?

Personalized items and any clearance items marked down more than 65% cannot be returned. You also can’t return anything that you’ve used, unless it is defective.

Can clearance items be returned?

Clearance items marked down more than 65% are not eligible for return.

Can I return an item without a receipt?

If you want a refund, you need a receipt. You can return an item that you received a gift, but you’ll get store credit instead of a refund.

How do I print a Dillard’s return label?

Dillard’s doesn’t pay return shipping fees, but they do offer a service to print labels. It’s not free, of course. You’ll pay $9.95. The advantage of using their label is that your return is trackable. Print your return label here. You’ll need your order number.

Please see for the retailer’s full policy on returns and exchanges.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Andre I. Briceno

Friday 17th of November 2017

hello, I bough my shoes in the store and I received an email receipt for that.. Can I return the shoes by mail?

Joyce Y Grissom

Wednesday 24th of May 2017

I need to return a pair of sandals, please tell me how to print a return label.

Catherine Brock

Wednesday 24th of May 2017


Log in to your account on and click on Check Order Status at the bottom of the page. You should be able to print a return label from there. You will be responsible for the postage, though.


diane rivera

Tuesday 4th of October 2016

how can I return my shoes

Catherine Brock

Tuesday 4th of October 2016

Diane, I'm not sure if where you purchased the shoes (in store or online), and if you have a receipt. I would call Dillard's directly to discuss your situation: 1 (800) 345-5273. Good luck! ~Catherine

carrolyn jackson

Friday 15th of July 2016

i want to exchange size pxl alex evening petite wide leg pants for petite medium

Catherine Brock

Saturday 16th of July 2016

Carrolyn, Please see the online return policy and follow the instructions. You can mail it back or take it to a store location if you have all the tags and paperwork. Catherine


Wednesday 30th of December 2015

Wondering if Dillards would return boots if one boot was hurting your foot? They fit but every time I have worn them the night and day after my foot gets swollen on the side where your arches are located. Its just the one foot too. I know itsthe boot. Would Dillards return this item even after wearing them a few times?

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