You’re Not Going to Like Dillard’s Return Policy…Just Sayin’

Dillard's storefront

Budget Fashionista provides this content about Dillard’s return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.

Dillard’s Return Policy

Dillard’s return policy is fairly restrictive — definitely something to know if you plan to shop Dillard’s. The highlights are that you need to make the return within 30 days of purchase and you must have a receipt. If you return an online order, you pay for the return shipping. Please see Dillards.com for the retailers full policy on returns and exchanges.

Returning items purchased in-store

Dillards logo

Items purchased in-store that are eligible for return must be returned to the store. Please see the section below titled, “What can’t I return?” for a list of products that aren’t eligible for returns.

Timing: You can return an item you purchased in a Dillard’s store within 30 days of the original purchase date. Defective products are not subject to the 30-day timeframe.

Condition: The item must be unworn and unwashed, with tags still attached. Shoes must be returned in their original box.

Documentation: You have to bring the original purchase receipt with you to be eligible for a refund.

Method: You will be refunded to the original form of payment. If you paid with a check, there is a 10-day waiting period before you can receive a cash or check refund. You also have the option to be refunded with merchandise credit.

Dillard’s gift returns

You can return a gifted item in its original condition for store credit.

Dillard’s Online Return Policy

Woman shopping online

Dillard’s accepts returns of online orders by mail, but you pay for the return shipping. Please see the section below titled, “What items can’t be returned?” for a list of products that aren’t eligible for returns.

Timing: You can return an item you purchased on Dillards.com within 30 days of the original purchase date. Defective products are not subject to the 30-day timeframe.

Shipping Fees: You can use a Dillard’s return label, which will cost you $8.50. Or you can take the item to the post office or another delivery service and pay for that on your own. If you do your own shipping, make sure you use a service that’s trackable. The mailing address can be found here.

Condition: The item must be unused, unworn and unwashed. Tags must be attached. Shoes must be sent back in their original packaging.

Documentation: Include the original receipt or Proof of Purchase label with your return.

Method: You will be refunded to the original form of payment, including sales tax but not including shipping. If you paid via PayPal, you’ll be refunded with store credit. The refund is typically processed in seven to 10 days.

Dillard’s Exchanges

You can exchange items purchased in-store or online by bringing them to a Dillard’s store. You’ll be credited for the original purchase first and then charged for your new item. If you send the piece back by mail, you are responsible for the shipping charges.

Dillard’s Returns FAQs

What items can’t be returned?

Personalized items and any clearance items marked down more than 65% cannot be returned. You also can’t return anything that you’ve used, unless it is defective.

Can clearance items be returned?

Clearance items marked down more than 65% are not eligible for return.

Can I return an item without a receipt?

If you want a refund, you need a receipt. You can return an item that you received a gift, but you’ll get store credit instead of a refund.

How do I print a Dillard’s return label?

Dillard’s doesn’t pay return shipping fees, but they do offer a service to print labels. It’s not free, of course. You’ll pay $8.50. The advantage of using their label is that your return is trackable. Print your return label here.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

 

Get more Budget Fashionista

Tags:

Catherine Brock

As a Southern California transplant now living in the Midwest, Catherine has turned layering into an art form and accepted that UGGs actually do have a place in the stylish lady's wardrobe. She's been featured in Woman's World Magazine, DrLaura.com, Refinery29, Wellness.com and has made appearances on ABC7 Chicago, FOX2News St. Louis, KCAL9 Los Angeles, Fox19 Cincinnati, WGN TV Chicago and WCPO TV Cincinnati.

Blog Comments

i need to return the ugg because i order the wrong size. how can i return them.

Thanl you

i bought a pair of sperrys, for my grand daughter for christmas. the seams on top comimg apart. i cant find receit. i used my card master will that work or what can i do?

I would like to return a pair of shoes that way too big. Please tell me how to print a return label.

Carol

I want to return a pair of shoes I ordered in size 7, however they are almost 11/2-2 sizes too big.

Please tell me how to print a return label, I don’t seem to be doing the right thing.

Carol A. Seelman

Carol, try calling customer service for help at 1-800-345-5273.

Wondering if Dillards would return boots if one boot was hurting your foot? They fit but every time I have worn them the night and day after my foot gets swollen on the side where your arches are located. Its just the one foot too. I know itsthe boot. Would Dillards return this item even after wearing them a few times?

i want to exchange size pxl alex evening petite wide leg pants for petite medium

Carrolyn,
Please see the online return policy and follow the instructions. You can mail it back or take it to a store location if you have all the tags and paperwork.
Catherine

how can I return my shoes

Diane,
I’m not sure if where you purchased the shoes (in store or online), and if you have a receipt. I would call Dillard’s directly to discuss your situation: 1 (800) 345-5273. Good luck!
~Catherine

I need to return a pair of sandals, please tell me how to print a return label.

Joyce,

Log in to your account on Dillards.com and click on Check Order Status at the bottom of the page. You should be able to print a return label from there. You will be responsible for the postage, though.

~Catherine

hello, I bough my shoes in the store and I received an email receipt for that.. Can I return the shoes by mail?

You cannot copy the content of this page.