How to Return an Item to Dillard’s

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“Budget Fashionista provides this content about Dillard’s return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Dillard’s Return Policy

Dillards logo

Items with tags attached may be returned to any Dillard’s location within thirty (30) calendar days of purchase; and must be in its original, unused condition unless there is a manufacturer’s defect; and must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label.

Dillard’s Online Return Policy

Merchandise must be returned within thirty (30) calendar days of purchase; and must be in its original, unused condition unless there is a manufacturer’s defect; and must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.)

The merchandise may be mailed back or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you have to foot the bill for the postage.

Personalized items cannot be returned. Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Merchandise Credit, whichever you choose.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

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  • Andre I. Briceno

    hello, I bough my shoes in the store and I received an email receipt for that.. Can I return the shoes by mail?

  • Joyce Y Grissom

    I need to return a pair of sandals, please tell me how to print a return label.

    • Catherine Brock

      Joyce,

      Log in to your account on Dillards.com and click on Check Order Status at the bottom of the page. You should be able to print a return label from there. You will be responsible for the postage, though.

      ~Catherine

  • diane rivera

    how can I return my shoes

    • Catherine Brock

      Diane,
      I’m not sure if where you purchased the shoes (in store or online), and if you have a receipt. I would call Dillard’s directly to discuss your situation: 1 (800) 345-5273. Good luck!
      ~Catherine

  • carrolyn jackson

    i want to exchange size pxl alex evening petite wide leg pants for petite medium

    • Catherine Brock

      Carrolyn,
      Please see the online return policy and follow the instructions. You can mail it back or take it to a store location if you have all the tags and paperwork.
      Catherine

  • Robyn

    Wondering if Dillards would return boots if one boot was hurting your foot? They fit but every time I have worn them the night and day after my foot gets swollen on the side where your arches are located. Its just the one foot too. I know itsthe boot. Would Dillards return this item even after wearing them a few times?

  • I want to return a pair of shoes I ordered in size 7, however they are almost 11/2-2 sizes too big.

    Please tell me how to print a return label, I don’t seem to be doing the right thing.

    Carol A. Seelman

    • Catherine

      Carol, try calling customer service for help at 1-800-345-5273.

  • I would like to return a pair of shoes that way too big. Please tell me how to print a return label.

    Carol

  • jackiel

    i bought a pair of sperrys, for my grand daughter for christmas. the seams on top comimg apart. i cant find receit. i used my card master will that work or what can i do?

  • alicia colon

    i need to return the ugg because i order the wrong size. how can i return them.

    Thanl you