The Budget Fashionista provides this content about the DSW return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.
DSW Return Policy
DSW Return Policy (in Store)
You can return or exchange your unworn merchandise at a nearby DSW store. Items purchased at DSW stores can NOT be returned to dsw.com. Bring your receipt or invoice, original form of tender, and the original shoe packaging box. Purchases returned or exchanged within 60 days will receive credit in the original form of tender.
Purchases returned or exchanged after 60 days will be issued a merchandise credit only. If you’re returning a gift you received, you’ll be issued a merchandise credit only. Purchases returned without a receipt or invoice will be issued a merchandise credit equal to the current selling price of the product.
If you’re returning a purchase made with any certificates or promotion codes, you will be refunded only the final purchase price. DSW Rewards® certificate(s) will not be reissued or recredited, except for same-day exchanges of purchases made at DSW stores.
DSW Online Return Policy
You may return product for any reason within 60 days of the original purchase date to receive a full merchandise refund via your original form of payment. Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.
Products may be returned by mail or at a DSW store. Complete the Return Form on the invoice and include it with the item for return. Items purchased with any certificates or promotion codes may result in adjusted refund amount. DSW Rewards® certificate(s) will not be reissued or recredited.
If you received the item as a gift, you’ll receive credit in the form of an e-Gift Card. Returns made after 60 days with a receipt will be offered an e-Gift Card, equal to a full merchandise refund, no matter what your original form of tender. Returns made without a receipt will be offered a DSW e-Gift Card equal to the current selling price of the merchandise.