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DSW Return Policy: Tips for Effortless DSW Returns

Budget Fashionista provides this content about the DSW return policy for informational purposes only. These policies are subject to change.

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DSW Return Policy

Returning items purchased in store

You can return items purchased in a DSW store for a full refund to the original form of payment if you meet the following requirements.

Timing: 90 days

Returns must be brought to the store within 90 days of the purchase date. After 90 days, you can still get a merchandise credit if the item is unworn and you have the receipt. DSW VIP Elite members get up to 365 days to return the item for a refund to the original form of payment.

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Condition: New

The item must be unused and unworn, with its original packaging.

Documentation: Proof of purchase

Bring your original receipt with you. If you don’t have the receipt, you can still get a merchandise credit instead of a refunded.

Method: In person or by mail

Items purchased in a DSW store can be mailed back or returned in store. If you can get back to the store, that’s your best option because it’s always free.

DSW Logo

DSW online returns

You can get a full refund to the original form of payment for items purchased from DSW online by meeting the following requirements. Allow seven to 10 days for DSW to process your refund.

Timing: 90 days

Send your online order back by mail within 90 days of the purchase date.

Shipping Fees: Free to $8.50

You can pay for the shipping yourself or you can use DSW’s Fedex label included in your online order. The cost of using the Fedex label is $8.50, and it’s deducted from your refund. DSW VIP Gold and DSW VIP Elite members do not get charged the return shipping fee. You can also avoid the $8.50 fee by making the original purchase with a DSW Rewards Visa® credit card.

Condition: New

The item needs to be unused and unworn, and sent back in its original packaging.

Documentation: Proof of purchase

Fill out the Return & Exchange form that’s on your original invoice. Include that along with your shipping invoice to get a refund to the original form of payment.

DSW Exchange Policy

Exchanging items purchased in-store

If the item was purchased in a store, take it back to the store with the original receipt and packaging. Within 60 days of the purchase date, they’ll process your exchange as a refund and new purchase. After 60 days, you’ll get merchandise credit for any difference owed to you.

Exchanging items purchased at DSW.com

You can exchange items purchased at DSW’s website for free. If you paid by PayPal, take the item into a store for your exchange. For any other form of payment, you can ship the item back to DSW. You’ll get a credit for the item you returned and a new charge for the replacement item. Use the return shipping label to specify the replacement item and it’ll be sent out to you for free. Any price difference in your favor will be refunded to your original form of payment, if the exchange is made within 60 days of the original purchase. After 60 days, you’ll get a DSW eGift card in that amount.

DSW Return FAQs

Can I return worn shoes to DSW?

Nope, DSW doesn’t accept used or worn shoes as returns. If you’re not sure about keeping the item, save the original packaging and don’t wear it outside.

Can I return DSW online purchases to a DSW store?

You can return purchases made online at DSW.com to a DSW store.

What is DSW’s return policy when you don’t have a receipt?

You can still return the item without the original receipt or shipping invoice, but you’ll be refunded with merchandise credit. DSW may ask you for photo ID and may also limit how many items you can return without documentation.  

How does DSW handle PayPal returns?

Bring the unworn item with your original receipt within 60 days of purchase to a store, and DSW will refund the purchase price to your PayPal account. If you used a combination of PayPal and a gift card to make the purchase, you’ll get refunded with a gift card.

Can you return items purchased from DSW.com for free?

Generally, you have to pay for the shipping to return an item purchased online from DSW. All online orders ship with a prepaid Fedex label in the box. If you use that label, you’ll be charged $8.50. There are two ways to avoid the return shipping fee:

  1. Become a DSW VIP Gold or DSW VIP Elite member.
  2. Pay for your purchase with a DSW Rewards Visa® credit card.

Can I return sale items to DSW?

If an item is marked Final Sale, it’s not eligible for return or exchange.

Can I return perfume to DSW?

Fragrances are considered “specialty items” and can only be returned if they are unopened. Any seal on the product has to be intact. Other specialty items include nail polish, skincare products, dry shampoos, anything containing alcohol, rechargeable batteries, and USB rechargeable devices.

You can find the official DSW return policy here.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Priscilla ill

Thursday 17th of May 2012

I wanted to know if your company has any advice for those of us who bought Skechers sneakers and want to be refunded. Are we able to get information concerning the purchase cost of the sneakers? I bought 2 pair in 2010, but do not have the receipt. I would like to exchange them for some other footwear. Priscilla Hill

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