How to Return An Item to Marshalls

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“Budget Fashionista provides this overview of Marshalls return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Marshalls

Marshalls Return Policy

Return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Marshalls may also be limited or declined returns based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Banana Republic Return Policy
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Lord and Taylor Return Policy
Marshalls Return Policy
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Neiman Marcus Return Policy
Old Navy Returns
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Saks Return Policy
Urban Outfitters Return Policy
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  • My Voice

    You might not be able to return even something purchased 2 weeks ago without receipt. Last night I was trying to return shirt purchased shortly before in Canoga park, Los Angeles store and forgot receipt at home. Read their print – due to ‘loss prevention’ they reserve the right to decline return, they claimed that shirt was not in their system and decline even store credit. I felt like a thief and never been more embarrassed in from of other people. I will be complaining to their customer service falks on Monday. Stay away from that store, manager clearly enjoyed power in her small pond, this is really more principal for me at this point then monetary compensation

    • Thanks for sharing your experience. I’ve had that happen to me before (not at Marshalls) and it’s awful. Let us know what customer service has to say about it.
      ~Catherine

  • Roberta,
    You may be able to get store credit for it, as long as it doesn’t look worn. It probably depends on the staff at your store, and whether or not they notice or care that you’ve had the garment for a while.
    Catherine

  • Sarah

    I bought a pair of wine glass yesterday and since they weren’t packaged, the girl wrapped them in the packing paper before putting them in my bag. Unfortunately, by the time I got home and unwrapped them, one glass had a couple pieces broken off the rim. Do you think it could be returned as they were never even used and broke probably due to not being wrapped well enough? I’d hate to lose money on something that I never even touched once it was in the bag.

    • Catherine Brock

      Sarah,
      I would definitely go back to the store and ask to speak to the manager about it.
      ~Catherine

  • Ortencia

    Can I return somethings purchase through a credit card, if i do not have the credit card anymore and get the cash?

    • Catherine Brock

      Ortencia,
      You may be able to if you purchased the item within the last 10 days. Otherwise, you’ll have to settle for an exchange.
      Catherine

  • Julie

    I bought a shower rack a few days ago (Sunday, and today is Wednesday) I tried to set it up and it will not fit in my shower in any capacity.. I could not get it full back in the box and cant seem to find my receipt. Can I return it for store credit?

    • Catherine Brock

      Julie,
      You should be able to get store credit for it. They may give you a hard time about the packaging though. Give it a shot and let us know what happens!
      Catherine

  • Lel

    When returning an item with receipt to Marshalls, do you count 30 days including date of purchase?

  • Sunny

    Can I return a dress that still has tags on but I do not have the receipt for?

    • Catherine Brock

      Sunny,
      Typically, no. You can try, but Marshalls is a stickler for the receipts.
      Catherine

  • Joy Ayo

    I was denied a return of a Halloween item today. I realize it’s after Halloween, but the item is new and unused with tags and I have my receipt. I was told they aren’t taking back any Halloween items. In the past years, I have returned seasonal items after the holiday has passed for either money back or a store credit depending on the 30 day time period. If it was after the 30 days, I always received a store credit. Do you know what the exact policy is for returning holiday items after the holiday. There is no printed policy that the store can produce for me to see. I think my local Marshall’s makes their own policies up.

    • Catherine Brock

      Hi Joy,

      I called my local store (in St. Louis) and they told me I could return anything within 30 days as long as I had the receipt. BUT then, I asked specifically about a Halloween item — and the answer changed. I am not sure if this is a new thing or not, but it seems Marshalls does have a different policy for seasonal items.

      Catherine

    • theresa

      Hi Joy,

      I just came back from trying to return an infant halloween costume that was unworn and with a receipt. I went to the nearest Marshall and they told me that they were not accepting it because it holds no value to them and cannot sell it back. I said that no one told me that when I bought the item and said that that was not right. Manager said all the cashier should mention it as customer buy it. I said no one said anything to me and ask if there was any exception because of that or store credit. There was nothing they could do. Manager then suggest I talk to the original Marshall I purchase it from in San Bruno, CA and I called before making the trip. I spoke with the manager in San Bruno and told her of the situation and I asked if there was any exception since no one made it aware to me that we cannot return costumes after the 31st. She proceeded to say there were signs at the register, four of them. I got off the phone and spoke to the manager at the marshalls I was currently at to tell her what was said in the phone. She then also added that yes they had signs too everywhere. I am pretty sure at the time I bought it there were no signs and cashiers did not mention about the returns for costume. And who’s to say when the signs were put out or when they started telling people before or after I bought the costume. This whole thing is not right and after I tried researching forba return policy for why I cannot return a costume. I have the recepit, unworn, and within 30 days.

  • Cynthia L. Hughes

    I bought a Jessica Simpson suitcase at the Silver Spring store and used it 2times before the zipper front fell apart (stitching was coming apart), because I did not have the tickets still on and the receipt with it, I was denied anything back because the case was no longer being sold in the store. HELLO, probably because the product was not up to standards. I paid, $79.99 for it, and I also purchased the matching bag which is great, I love it but it did not fall apart like the suitcase. I talked to the manager, she said their was nothing she could do with the tags and the receipt. I am very disappointed in customer service, what happened to satisfaction guaranteed no questions asked!!! If you care enough to respond to my complaint, you can reach me at PHONE or email at EMAIL Thank you in advance. I left the case at the store in discuss, and will not be back. FYI Macy’s takes back anything because they can look up your charge card charges.

    • Catherine Brock

      Cynthia,

      I scrubbed out your contact information from your comment. I would suggest you call the store back or call corporate. It’s likely that you will the same answer from them, unfortunately. Good luck.

      Catherine

  • Farzana azam

    I went to return 104$ MK bag to Marshall today . But the manager said that it’s not their bag. I have been shopping from Marshall since 14 years. It never happened to me. I felt terrible . What can I do at this point. I have the tag and receipt . And I purchased it 2 weeks back.

  • creighton

    i bought a suit from marshalls back in March it has sat in my closet was never hemmed nor used still has tags however i have misplaced the receipt may i still return it for store credit

    • Tasha

      It completely depends if it shows up in the return active sale systems. If it still has a price available in the store to return then yes. If it reads the tag that it cannot bigger found then it is no longer in the system or store so it has no value to be able to be returned without the receipt. You still cannot get store credit.

  • ksajd

    Is it possible to mail returns? The nearest store is far away from me.

  • Robyy

    For the clothes, if you’ve already worn them for couple of times, you couldn’t return them even with receipt and tags.

  • Gurlydes

    My niece bought me a pair of jeans 4 my bday but they dnt fit can I exchange them without a receipt?

    • Quinton

      yes you can return them as long as the tags r still on them and you have your id 

  • Scsmith

    This sounds like a fair and reasonable policy, yet it failed me today at Marshall’s in Ledgewood, NJ. In late August, I bought a shirt for my daughter for school. She wore it for the first time last week. While she was at school, it began to fall apart. Hem stitching came out, and a hole appeared elsewhere. I washed it and went to Marshall’s. When the cashier heard me, she immediately called the front end person over. She then called the manager. They did not want to hear that the shirt must have been defective or that I washed the shirt as a courtesy to them. Did they want me to bring a dirty shirt to them? The manager scolded me for not listening to him and for washing the shirt. When I looked him in the eye to show I was listening, he started becoming even more annoyed.
    The thing that bothered me most was that this policy was not allowing for a defect in the merchandise–it’s not like someone wore it and then changed their mind.

  • EMS

    You can’t return a swimsuit with store tag WITHOUT the receipt—at least according to the clerk at my local Marshalls. My daughter was gifted a swimsuit for her birthday (no reciept). It didn’t fit and when I tried to return it for store credit or an exchange for size I was declined. The clerk made a remark about OSHA regulations. Really? How does having the receipt make the suit any more sanitary than the suit just having the tags on it. FWIW I only allow my daughter (elementary age) to try on suits with underwear on. Fed up with Marshalls lousy customer service and won’t be shopping there any more. Some lucky girl whose mom shops at Goodwill will get a lovely brand new with tags swim suit next week.

  • Monica Hanlet

    Can you return items bought in GA and returned to FL within 30 days and with the sale
    receipt ? Thank you for a prompt answer. M. R. H.

    • TBF

      99% sure you can return items to ANY marshalls anywhere in the country as long as you have a receipt