How to Return An Item to Marshalls

The Budget Fashionista provides this overview of Marshalls return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.

Marshalls

Marshalls Return Policy

Return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Marshalls may also be limited or declined returns based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt.

You can find the official Marshalls return policy here.

What Our Readers Say

Take a peek at the comments below and you’ll see that many Marshalls stores are not forgiving with the return policy. A store employee can deny refunds and store credit if you don’t have a receipt. Your best bet is to keep your Marshalls receipts organized and don’t remove those tags until you’re sure you want to keep that piece.

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Catherine Brock

Style Editor at The Budget Fashionista
Catherine Brock is a writer, editor and marketer who's been sharing wisdom online since 2002. She's been featured on DrLaura.com, Wellness.com and ABC7 Chicago, FOX2News St. Louis and KCAL9 Los Angeles. Connect with Catherine on LinkedIn, Instagram, or Twitter.
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