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Marshalls Return Policy: How to Get a Refund from Marshalls

Budget Fashionista provides this overview of Marshalls return policy for informational purposes only. These policies are subject to change. You can find the official Marshalls return policy here.

Marshalls return policy

Timing: 30 or 40 days

Marshalls maintains separate return policies for in-store purchases vs. online purchases. So:

  • In-store purchases must be returned to a Marshalls store within 30 days of purchase.
  • Online purchases can be returned to a Marshalls store within 40 days of your order date. If you mail the return, it must arrive at Marshalls’ warehouse within 40 days of the order date.

The holiday return window also is different depending on whether you bought the item online or in a store:

  • Online purchase made between October 9, 2022 and December 25, 2022 can be returned until February 3, 2023.
  • In-store purchases made between October 9, 2022 and December 25, 2022 can be returned in-store until January 25, 2023.

Products eligible for returns at Marshalls

Marshalls will only accept unworn and unwashed items. If it’s not saleable, you’re out of luck. You can’t return it or exchange it. If you want to return swimwear or intimate apparel, it must have tickets still attached. Opened beauty items and gift cards are not returnable.

Return shipping charges: $10.99

You can only mail in returns for online purchases. If you choose that option, you must use Marshalls shipping label and your refund will include a $10.99 deduction for return shipping and handling. You can bypass that charge by returning your item directly to a Marshalls store.

Any shipping charges you paid to receive the order are not refundable. The only exception here is for defective merchandise.


You can usually get a refund to your original form of payment if you have the original receipt, packing slip, or shipping confirmation and you comply with the return window outlined above. Without proper documentation or outside the return window and you’ll get a merchandise credit instead.

Items returned with a gift receipt are refunded with merchandise credit.

Note that you may need to show a photo ID to use your merchandise credit.

Exceptions to the above include:

  • If you bought the item in a store with PayPal, you’ll be refunded with a merchandise credit.
  • Apple Pay returns are refunded with a credit to the original card if you have a receipt or the actual credit card. Otherwise, the refund will go to any card you choose.

Marshalls uses a refund verification system, which essentially tracks your return activity. That means you must show a photo ID to make an in-store return. And, store staff can refuse your return based on your prior activity.

Refund timing

Marshalls processes return credits on mailed items after your item has been received and verified. It can take 10 to 14 days for you to see the credit applied to your account.

Refunds are processed immediately for returns brought into a store. Your bank may take a few days to post the refund to your account.

In-store vs. mailed returns

You mail in returns for items purchased in a store.

Online items priced over $1,000 must be returned by mail. Same goes for handbags priced $500 or more and long occasion gowns.

Marshalls return policy: Next steps

White text on blue background that reads: Marshalls Return Policy how to return stuff you don't want to Marshalls.
  1. Find a store near you. You must take items purchased in-store back to a store. And for items purchased online, in-person returns are cheaper and faster.
  2. If you prefer to mail your return, use the return shipping label that’s attached to your receipt.
  3. Take a photo of your receipt, shipping label, and the item you are returning.
  4. Package up the item in a box, apply the shipping label, and drop the box off at the shipping carrier shown on the label.

What our readers say

Take a peek at the comments below and you’ll see that many Marshalls stores are not forgiving with the return policy. A store employee can deny refunds and store credit if you don’t have a receipt. Your best bet when shopping Marshalls is to keep your Marshalls receipts organized and don’t remove those tags until you’re sure you want to keep that piece.

Want to avoid making Marshalls returns in the future? See our post on How to Shop Marshalls.

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Elizabeth Moore

Thursday 19th of December 2019

I bought a nail polish at Marshalls that I never used and tried returning within the 30-day refund time with receipt, only to be told no by the manager, then told reluctantly yes, that they'd allow it this once, but they wouldn't return such products again. I bought a nail polish at TJ Maxx that I never used and returned within the 30-day refund time with receipt, without a hard time. There was never a suggestion of a no or hard time coming, only pleasantries. I bought a pair of jeans at Marshalls that I never wore, never washed/dried, in fact, I never removed the tags, and returned them within the 30-day refund time with receipt. Again I was met with a hard time, this time on the way out after the return. The cashier took them to the manager and put them up to her nose to smell them, and told him something. He asked "who?", she turned and pointed and in a loud voice said "her!" I stopped, asked what the problem was. The manager said dismissively, "there's no problem, nothing, you can go on your way". To which I said "if there was no problem, then why was such a scene made by your cashier?" They wouldn't answer, wouldn't look at me, and turned away. The only thing I can think of is they'd been sitting in the car near a Bath & Body Works Car Scent vent clip. These two stores are owned by the same company, and there's only one credit card and one gift card honored at both stores (in addition to Sierra Trading Company and Home Goods), so why are their policies not the same? There needs to be consistency! I really don't want to shop at Marshalls again. And when I complained about these instances to a cashier at TJ Maxx, they knew exactly what store and manager I was talking about, and said they don't even like either.

My Voice

Sunday 12th of November 2017

You might not be able to return even something purchased 2 weeks ago without receipt. Last night I was trying to return shirt purchased shortly before in Canoga park, Los Angeles store and forgot receipt at home. Read their print - due to 'loss prevention' they reserve the right to decline return, they claimed that shirt was not in their system and decline even store credit. I felt like a thief and never been more embarrassed in from of other people. I will be complaining to their customer service falks on Monday. Stay away from that store, manager clearly enjoyed power in her small pond, this is really more principal for me at this point then monetary compensation

Catherine Brock

Sunday 12th of November 2017

Thanks for sharing your experience. I've had that happen to me before (not at Marshalls) and it's awful. Let us know what customer service has to say about it. ~Catherine

Catherine Brock

Thursday 9th of November 2017

Roberta, You may be able to get store credit for it, as long as it doesn't look worn. It probably depends on the staff at your store, and whether or not they notice or care that you've had the garment for a while. Catherine


Sunday 30th of July 2017

I bought a pair of wine glass yesterday and since they weren't packaged, the girl wrapped them in the packing paper before putting them in my bag. Unfortunately, by the time I got home and unwrapped them, one glass had a couple pieces broken off the rim. Do you think it could be returned as they were never even used and broke probably due to not being wrapped well enough? I'd hate to lose money on something that I never even touched once it was in the bag.

Catherine Brock

Sunday 30th of July 2017

Sarah, I would definitely go back to the store and ask to speak to the manager about it. ~Catherine


Monday 24th of July 2017

Can I return somethings purchase through a credit card, if i do not have the credit card anymore and get the cash?

Catherine Brock

Tuesday 25th of July 2017

Ortencia, You may be able to if you purchased the item within the last 10 days. Otherwise, you'll have to settle for an exchange. Catherine

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