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Buyer’s Remorse! When And How To Return That Silly Top You Bought At Marshalls

The Budget Fashionista provides this overview of Marshalls return policy for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.

Marshalls Return Policy

Store purchases with receipt

If you have the Marshalls register receipt, you can return your merchandise for an exchange or refund within 30 days. There are caveats though:

  • If you wrote a check, you have to wait at least 10 days from the purchase date to get a cash refund.
  • The store manager has the say on whether an item is eligible for a return. If you’ve worn it or used or the merchandise looks like it cannot be resold for any reason, you won’t be able to return it. If the tags are removed from swimwear or foundation garments, they won’t accept it as a return. Clearance items are also not usually returnable.

Store purchases without a receipt

Marshalls

Returns with without a receipt are only eligible for store credit.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Your signature may also be required.

Store purchases after 30 days

If you have the receipt, you may be able to return an item after 30 days for store credit only.

Gift receipts

Gift receipts are valid for store credit or exchange of merchandise only.

Marshalls may also decline returns based upon the store’s refund verification systems. This system helps track returns to limit losses.

You can find the official Marshalls return policy here.

Online Purchases

You can return your online purchase to the store or by mail within 40 days of purchase date. You must provide the receipt or packing slip. If you choose to mail your return, Marshalls deducts $9.99 from the amount of your refund.

If you return the item after 40 days from the purchase date, you’ll get merchandise credit.

What Our Readers Say

Take a peek at the comments below and you’ll see that many Marshalls stores are not forgiving with the return policy. A store employee can deny refunds and store credit if you don’t have a receipt. Your best bet when shopping Marshalls is to keep your Marshalls receipts organized and don’t remove those tags until you’re sure you want to keep that piece.

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Elizabeth Moore

Thursday 19th of December 2019

I bought a nail polish at Marshalls that I never used and tried returning within the 30-day refund time with receipt, only to be told no by the manager, then told reluctantly yes, that they'd allow it this once, but they wouldn't return such products again. I bought a nail polish at TJ Maxx that I never used and returned within the 30-day refund time with receipt, without a hard time. There was never a suggestion of a no or hard time coming, only pleasantries. I bought a pair of jeans at Marshalls that I never wore, never washed/dried, in fact, I never removed the tags, and returned them within the 30-day refund time with receipt. Again I was met with a hard time, this time on the way out after the return. The cashier took them to the manager and put them up to her nose to smell them, and told him something. He asked "who?", she turned and pointed and in a loud voice said "her!" I stopped, asked what the problem was. The manager said dismissively, "there's no problem, nothing, you can go on your way". To which I said "if there was no problem, then why was such a scene made by your cashier?" They wouldn't answer, wouldn't look at me, and turned away. The only thing I can think of is they'd been sitting in the car near a Bath & Body Works Car Scent vent clip. These two stores are owned by the same company, and there's only one credit card and one gift card honored at both stores (in addition to Sierra Trading Company and Home Goods), so why are their policies not the same? There needs to be consistency! I really don't want to shop at Marshalls again. And when I complained about these instances to a cashier at TJ Maxx, they knew exactly what store and manager I was talking about, and said they don't even like either.

My Voice

Sunday 12th of November 2017

You might not be able to return even something purchased 2 weeks ago without receipt. Last night I was trying to return shirt purchased shortly before in Canoga park, Los Angeles store and forgot receipt at home. Read their print - due to 'loss prevention' they reserve the right to decline return, they claimed that shirt was not in their system and decline even store credit. I felt like a thief and never been more embarrassed in from of other people. I will be complaining to their customer service falks on Monday. Stay away from that store, manager clearly enjoyed power in her small pond, this is really more principal for me at this point then monetary compensation

Catherine Brock

Sunday 12th of November 2017

Thanks for sharing your experience. I've had that happen to me before (not at Marshalls) and it's awful. Let us know what customer service has to say about it. ~Catherine

Catherine Brock

Thursday 9th of November 2017

Roberta, You may be able to get store credit for it, as long as it doesn't look worn. It probably depends on the staff at your store, and whether or not they notice or care that you've had the garment for a while. Catherine

Sarah

Sunday 30th of July 2017

I bought a pair of wine glass yesterday and since they weren't packaged, the girl wrapped them in the packing paper before putting them in my bag. Unfortunately, by the time I got home and unwrapped them, one glass had a couple pieces broken off the rim. Do you think it could be returned as they were never even used and broke probably due to not being wrapped well enough? I'd hate to lose money on something that I never even touched once it was in the bag.

Catherine Brock

Sunday 30th of July 2017

Sarah, I would definitely go back to the store and ask to speak to the manager about it. ~Catherine

Ortencia

Monday 24th of July 2017

Can I return somethings purchase through a credit card, if i do not have the credit card anymore and get the cash?

Catherine Brock

Tuesday 25th of July 2017

Ortencia, You may be able to if you purchased the item within the last 10 days. Otherwise, you'll have to settle for an exchange. Catherine

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