How to Return an Item to Dillard’s

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Dillard’s Return Policy: Items with tags attached may be returned to any Dillard’s location within thirty (30) calendar days of purchase; and must be in its original, unused condition unless there is a manufacturer’s defect; and must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label.

Dillard’s: Online Return Policy
Merchandise must be returned within thirty (30) calendar days of purchase; and must be in its original, unused condition unless there is a manufacturer’s defect; and must be accompanied by either the original Dillard’s Receipt or the original Dillard’s Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Dillard’s Direct orders.) The merchandise may be mailed back or returned to any Dillard’s location. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the postage. Personalized items cannot be returned. Dillard’s will issue a refund in the form and amount of the original tender paid (including sales tax) or Dillard’s will issue a Merchandise Credit, at the customer’s choice.