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How to Return An Item to TJ Maxx

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

TJ Maxx’s Return Policy: Return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Marshalls may also be limited or declined returns based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt.

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Thursday 17th of March 2016

I purchased a purse in November of 2015. It was very expensive. The strap broke at 4mo. I have the recipt. Do you think I can return for store credit?

Antoinette D Stanford

Tuesday 4th of November 2014

I was out of state when I purchased a handbag at TJ Maxx in Buckhead Atlanta, GA on Oct 19, 2014 & tried to return it in my home state of Pennsylvania. I was told I had to have the tag on the bag because there was no tag on the bag which the Sales Rep had to go on the floor to scan the same bag that had a sales tag on it (which I had explained to the Sales Manager) but I had the receipt which transaction was labeled as "19 - ACCESSORIES 757670 299.99T which was purchased on my debit card. I showed the receipt to the Sale Manager which informed me that I could not return the item because (1) The designer is not one of TJ Maxx retailer via Sloan & Alex; (2) I need the sales tag or I can take it back to TJ Max in Buckhead Atlanta. Note: the Sales Manager contacted TJ Maxx in Buckhead Atlanta which informed the Sales Manager that designer handbag is a retailer at that store.

That said, I could not return nor get a refund even though I have a receipt. I am a Disabled Veteran & I have always enjoyed shopping at TJ Maxx, however from this treatment I will no longer remain a customer.


Saturday 26th of September 2015

I do not blame you for no longer shopping at TJ Maxx. Although I moved to a town that does not have a TJ Maxx, after reading your experience, I will not shop there when I travel back to my home town. That is deplorable customer service. Is small claims an option? They clearly should have refunded your money.


Friday 31st of January 2014

Can items purchased at Marshall's/Home Goods be returned at T J Maxx? We were out of state visiting relatives when we bought some luggage only to realize when we returned home that it was damaged. TJ Maxx is in another town about 30 miles away but there is no Marshall's/ Home Goods near. Thanks!


Tuesday 29th of December 2015

I purchased a purse at a Marshalls sore. I placed it on my charge. I would like to return it for a cash refund. Is this possible. My card is current and in good standing/


Tuesday 3rd of September 2013

I purchased luggage from a Marshall's in Tulsa. The luggage wheels did not performs well on our trip. Can I return it to a tjmaxx in Amarillo Texas?


Saturday 12th of January 2013

Can I return a clearance item? I havnt even used it...I actually got it from my mom but it doesn't fit...

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