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How to Return An Item to Ross

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Ross’s Return Policy: Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system.

Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered.

A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.

Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased.

Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit.

Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price.

Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective.

Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt.

Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

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Catherine Momi Medeiros

Sunday 17th of March 2013

Bought two pairs of shorts for my son, he didn't like it so I thought I would return it for store credit. Take if to Ross only to have the cashier rudely inform me that I can only have 3 items returned a year without a receipt, seriously, who made this up? 3 not 4 not 5 but 3 a year. So now I have only 1 more return this year without a receipt (ridiculous). With all of the competition out there you would think that customer satisfaction would be more important to Ross Store. So now I buy me a pair of dark glasses with this store credit and get to my car and as I'm cleaning it I notice 2 really large scratches on it so I take it back and ask if I can exchange it for one with no scratches (Whew, I had my receipt, so still one more item to go) as I am leaving the register I see the cashier take the security device that was on my new pair of glasses and she put it on the SCRATCHED pair of glasses that I returned. Check those glasses out very carefully before you buy it from Ross.


Friday 30th of November 2012

Just tried to return something today at a Ross store. Purchased the item 10/29/12. Today is 11/29/12. They said they could not refund my credit card because it was purchased 30 days ago. That I would have to be given store credit. I told them it is within the 30 day return policy for my refund and their reply was it is really a 29 day return policy. The back of the receipt says 30 day return/refund in original form of payment. What kind of BS is this.?? I think my short lived shopping at Ross is finished now.


Sunday 3rd of March 2013

There are more than 30 days between 10/29 and 11/29 because there are more than 30 days in the month of October. You were two days over the alleged 30 day limit. Hope that helps.


Monday 20th of August 2012

I bought a backpack from Ross and I was wondering what will happen if I took off the price tag and the brand tag of the backpack.Can I still return it?


Sunday 5th of August 2012

Will I be able to return a shorts without the tag ? I havent worn or damaged it ? I still have the reciept ?


Saturday 11th of February 2012

All products at ROSS are defective, especially garments. However, ROSS Stores trick us to believe they are selling such good deals. Be aware as I bought some dented and scratched chairs, then I saw them brand new online with free shipping for less than in ROSS. When I wanted to return those chairs at ROSS, they refused to give me are refund; they were claiming that the sale was final because the items were "as is". They never explain that the sale was final to me when purchasing those chairs. I guess that is my punishment for keep buying at such crappy store (ROSS)... I will stop buying there. Instead I will go to Marshals, or TJX, or Homewoods where they make refunds even if you buy furniture "as is"

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