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How to Return an Item to Forever 21

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Forever 21’s Return Policy: Merchandise purchased at Forever 21 stores may be returned within 30 days after the purchase, provided that you have the receipt and tags are still attached. Forever 21 does not offer refunds- instead store credit will be provided for returned merchandise.

Forever 21: Online Return Policy
Online purchases made through www.forever21.com can be returned within 30 days from the shipped date. FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds. For all other items, to be eligible for an exchange, credit or refund, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original invoice, return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail. Returns can be made by mail or at any Forever 21, XXI Forever, Heritage 1981, Reference or Gadzooks store located in the United States for an exchange or store credit towards your next purchase.

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LB

Saturday 23rd of March 2013

Why they don't allow exchanges on sale items is beyond me. I think it might even be illegal.

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