The Budget Fashionista provides this review of the Sephora return policy for informational purposes only. These policies are subject to change.
Sephora return policy
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If you’re not satisfied with a Sephora purchase or gift, Sephora accepts returns of new or gently used products for a full refund to the original method of payment, if returned within 30 days of purchase. Proof of purchase is required.
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Effective date: This policy applies to all purchases made on or after April 24, 2025.
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Refunds / exchanges are subject to verification and approval. If return activity seems excessive or fraudulent, Sephora may refuse returns or take other action.
The details
| Type of Purchase | Return Method | Condition / Time Frame | Refund Method |
|---|---|---|---|
| Sephora.ca (Canada) purchases | Return by mail (using prepaid label) or to a Sephora Canada store | Within 30 days of purchase. Items must be new or gently used. Proof of purchase needed. | Refund goes to original payment (credit/debit, PayPal, Klarna/Afterpay). If paid via gift card or store credit, refund will be in store credit or gift card as required. |
| Sephora.ca items returned in-store | Return at any freestanding Sephora store in Canada | Within 30 days; same condition requirement | Depends on payment method: usually original form of payment or as allowed by the payment (e.g. credit/debit, etc.). |
| U.S. purchases / third-party marketplace orders | Varies (store returns or mail where applicable) | Same 30-day window; new or gently used condition required; proof of purchase required. | Refund typically to the original method of payment. |
Recent changes
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Sephora ended the previous policy that allowed returns or exchanges (or store credit) for 31-60 days after purchase. Now everything’s strictly 30 days for full refunds in most cases.
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The older tiered-credit windows (where after 30 days you might only get store credit) are no longer part of the standard policy.
Non-returnable items
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Products marked Final Sale cannot be returned.
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Gift cards are final sale — not refundable.
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Items must be new or gently used; heavily used or damaged items may be rejected.
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Sephora reserves the right to refuse any return, especially if there’s suspected fraud or abuse.
You can view the official Sephora return policy here.