Good to Know on Free Shipping Day: Zappos is King of Top Shippers, JCPenney Trails the Top 25

During the busiest shopping and shipping time of the year, it’s nice to know which retailer you can count on to literally deliver the goods on time. STELLAService, an independent retail industry researcher that makes use of a nationwide network of mystery shoppers, just released its handy reference for the most reliable on-time retail shipper based on November 2012 delivery stats. Predictably, Zappos leads the fashion retail race, whereas this year’s embattled retailer, JCPenney, brings up the rear of the big retailers game.

Free Shipping Day FYI: Top Shippers 2012

NOTE: Average actual time to delivery was about 4 days. 10 of the top 25 online retailers shipped in 4 days or less.

1. Zappos.com – 1day
2. Staples.com – 1d
3. OfficeDepot.com – 1d
4. OfficeMax.com – 1day 7hours
5. Dell.com – 1d 16h
6. Shopping.HP.com – 2d
7. Store.Sony.com – 3d
8. Newegg.com – 3d 8h
9. Amazon.com – 3d 15h
10. BestBuy.com – 3d 15h
11. TigerDirect.com – 4d 16h
12. VictoriasSecret.com – 5d
13. Macys.com Good to Know on Free Shipping Day: Zappos is King of Top Shippers, JCPenney Trails the Top 25 – 5d
14. HSN.com – 5d
15. LLBean.com – 5d 7h
16. Gap.com Good to Know on Free Shipping Day: Zappos is King of Top Shippers, JCPenney Trails the Top 25 – 5d 7h
17. Costco.com – 5d 7h
18. Williams-Sonoma.com – 5d 7h
19. Overstock.com – 5d 7h
20. Sears.com – 5d 16h
21. QVC.com – 5d 16h
22. Store.Apple.com – 6d
23. Target.com Good to Know on Free Shipping Day: Zappos is King of Top Shippers, JCPenney Trails the Top 25 – 6d 7h
24. Walmart.com Good to Know on Free Shipping Day: Zappos is King of Top Shippers, JCPenney Trails the Top 25 – 6d 16h
25. JCPenney.com – 9d

Interesting tidbit: Office Supplies retailers had a strong showing, with all three represented among the top 5 fastest shippers in this set of companies. (Not that we’ll be anytime holding our breath in bated 24-hour anticipation as we wait for our additional staple wires to arrive in a box.)