The Budget Fashionista provides this review of the Sephora return policy for informational purposes only. These policies are subject to change.
Sephora return policy
- If you’re not satisfied with a Sephora purchase or gift, Sephora accepts returns of new or gently used products for a full refund to the original method of payment if returned within 30 days of purchase. Proof of purchase is required.
- Effective date: This policy applies to all purchases made on or after April 24, 2025.
- Refunds and exchanges are subject to verification. If return activity appears excessive or fraudulent, Sephora may refuse returns.
Holiday returns
In-store and online purchases made between Oct. 31, 2025 and Dec. 30, 2025 can be returned or exchanged through Jan. 30, 2026. The purchases qualify for in-store exchanges or store credit. Online purchases can be returned for online credit, and in-store purchases can be returned for in-store credit.
Sephora.com purchases
- Return method: Return by mail using a prepaid label or return to a Sephora store. You can return Sephora.com or Sephora store purchases to a Sephora at Kohl’s.
- Timeframe and condition: Within 30 days of purchase; items must be new or gently used; proof of purchase required. Items are not accepted past the return window — they may be returned to you.
- Refunds: Refund goes to the original payment method (credit/debit, PayPal, Klarna/Afterpay). Gift card purchases are refunded as store credit or gift card. Original shipping charges are not refunded.
Sephora.ca (Canada) purchases
- Return method: Return by mail using a prepaid label or return to a Sephora Canada store.
- Timeframe and condition: Within 30 days of purchase; items must be new or gently used; proof of purchase required.
- Refunds: Refund goes to the original payment method (credit/debit, PayPal, Klarna/Afterpay). Gift card purchases are refunded as store credit or gift card.
Recent changes
- Sephora ended its previous policy allowing returns or exchanges (or store credit) for 31 to 60 days after purchase. The standard policy is now a strict 30-day window for full refunds.
- The older tiered-credit system (where refunds after 30 days were issued as store credit) is no longer part of the standard policy.
Non-returnable items
- Products marked Final Sale cannot be returned.
- Gift cards are non-refundable.
- Items must be new or gently used; heavily used or damaged items may be rejected.
- Sephora reserves the right to refuse any return, especially when fraud or policy abuse is suspected.
Does Sephora have a good return policy?
The Budget Fashionista rates the Sephora return policy as good, with a score of 4.1 points out of 5. Sephora does not refund original shipping fees, but does allow free mailed returns within 30 days.
Our Return Policy Score™ score evaluates the key return policy factors shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.
You can view the official Sephora return policy here.