The Budget Fashionista provides this review of the Saks Fifth Avenue return policy for informational purposes only. These policies are subject to change.
Shopping at Saks Fifth Avenue is always exciting, but sometimes a purchase doesn’t work out. Knowing the return policy helps make the process smooth and stress-free. Here’s what you need to know straight from Saks’s official policy.
How long do you have to make a return
Most items purchased online or in store can be returned within 30 days of the delivery or purchase date. Returns must meet the condition requirements listed below to qualify for a refund.
It’s important to make your decision within this time frame because returns received after 30 days may not be accepted.
Holiday returns
Items you purchase between Nov. 15, 2025 and Dec. 15, 2025 are eligible for returns with a full refund until Jan 15, 2026.
Item condition and exceptions
To receive a refund, items must be in saleable condition, meaning they are unworn, undamaged, and include all original packaging and tags.
Certain items are not eligible for return, including:
- Final sale items
- Personalized or monogrammed items
- Altered or customized merchandise
Saks reserves the right to inspect returned merchandise and refuse a return if it does not meet these standards.
How to make a return
In-store returns
If you purchased your item at a Saks store, you can return it to any Saks Fifth Avenue location within the 30-day window. Bring your receipt or other proof of purchase to help the process go smoothly.
Mail returns
If your purchase was made online, you can initiate a return through the Saks Returns portal on their website. You will receive instructions for shipping the item back, including a prepaid return label if applicable.
For mailed returns, there is a $9.95 return shipping fee. This fee will be deducted from your refund.
Refunds: timing and method
Approved returns are refunded to the original form of payment.
Keep in mind:
- The $9.95 return shipping fee for mail returns is deducted from your refund.
- Original shipping and handling charges are generally not refunded unless the return is due to an error on Saks’s part.
- Refunds may take several days to appear on your account after Saks receives and inspects the item.
If a return is rejected after inspection, the item will be sent back to you with an explanation.
Tips for a smooth return
- Start your return as soon as possible to stay within the 30-day window.
- Keep tags, original packaging, and accessories intact.
- Consider returning in store when possible to avoid the $9.95 shipping fee.
- Track your return and keep confirmation details until the refund is processed.
Following these steps will help ensure your return is processed smoothly and efficiently. Shopping at Saks can be stress-free when you know exactly how returns work.
Does Saks have a good return policy?
The Budget Fashionista rates the Saks Fifth Avenue return policy as average, with a score of 3.4 points out of 5. The chain charges for return shipping and requires returned items to be in “saleable” condition, which is subjective.
Our Return Policy Score™ score evaluates the key return policy factors shoppers care about most: return window length, condition requirements, refund method, shipping costs, in-store return flexibility, marketplace transparency, processing speed, and overall policy clarity. Each category is rated on a 1 to 5 scale based on how generous, convenient, and easy to understand the policy is. The final score is an average of all categories.
Please see Saks’ official return policy here.