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Sephora Return Policy: Everything You Need to Know

Budget Fashionista provides this review of the Sephora return policy for informational purposes only. These policies are subject to change.

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Sephora online return policy

You can return your online orders from Sephora within 60 days of purchase. The item has to be new or “gently used.” Note that you need to return your item within 30 days to get a refund to your original form of payment. After 30 days and before 60 days, your refund is returned to you as store credit.

Holiday returns

In-store and online purchases made between October 27, 2023 and Friday, December 1, 2023 can be exchanged before January 31, 2024. Note that you don’t get a refund for extended holiday returns — you only get store credit. If you return the item in-store, you get store credits. If you return the item by mail, you get Sephora.com credits.

Returning your online order by mail

Sephora covers the cost of return shipping, but your refund will not reimburse you for the original shipping costs. To return an item by mail:

  • Print out a shipping label from this link
  • Package up your item in the original packaging and include your order packing slip

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It can take up to 30 days for Sephora to process your return and issue your credit.

Returning your online order in store

free mailed returns 1

You can also return your online order in its original packaging at a Sephora store. Bring your original packing slip and the credit card used to make the purchase.

Online order returns by mail, within 30 days

For online orders returned by mail within 30 days, Sephora refunds the purchase amount to your original form of payment. If you made the purchase with a Sephora gift card or store credit, Sephora will issue you store credit for use at Sephora.com but not in Sephora stores.

Online order returns in store, within 30 days

If you made the purchase with a debit or credit card, Sephora will refund the purchase amount to your original form of payment.

If you made the purchase with PayPal, Klarna, a Sephora gift card, Sephora will refund your purchase amount with a Sephora gift card.

If you made the purchase with Sephora online credit, you’ll get Sephora store credit that can only be used at Sephora stores.

Online order returns by mail, within 31-60 days of purchase date

If you mail back your online order within 31 to 60 days of the purchase date, Sephora will refund you with store credit you can use at Sephora.com but not in Sephora stores.

Online order returns in store, within 31-60 days of purchase date

If you take your online order back to a store within 31 to 60 days of purchase, you get a store credit that can only be used in-store.

Sephora return policy for in-store purchases

You cannot return a purchase made in a Sephora store by mail — you have to take it to a Sephora store. If you return the item within 30 days, Sephora refunds you to the original form of payment. Instacart orders are refunded to any credit card.

If you take the item back within 31 to 60 days of purchase, you get a Sephora merchandise credit that does not expire.

Sephora exchanges

You can exchange items by bringing them into a store in the original packaging and with your original receipt or packing slip — within 60 days of the purchase date.

Sephora gift returns

You can return items you received as a gift. You’ll be refunded with store credit. Contact 1-877-SEPHORA to set up your gift return.

You can view the official Sephora return policy here.