The Budget Fashionista provides this review of the Macy’s return policy for informational purposes only. These policies are subject to change.
Ever get something from Macy’s that looked great online but didn’t quite fit or feel right when it arrived? No worries. Macy’s makes returns simple, whether you shopped online or in-store. Here’s what to know before you start.
Macys return policy
- Most items can be returned within 30 days of purchase.
- During the holidays, Macy’s gives extra time. Anything bought between October 6, 2025, and December 31, 2025, can be returned until January 31, 2026.
- Returns are accepted in-store or by mail.
In-store and online returns
- In-store: Bring your item and receipt to any Macy’s store for a quick and free return.
- Online: Star Rewards members get free return shipping. Non-members will have $9.99 plus tax deducted from their refund to cover return shipping.
- Third-party sellers: Some items sold through Macy’s partners must be sent back to the seller. You can start the process online to make it faster.
What you can and can’t return
- Items must be in original condition with tags still attached.
- Shipping and delivery fees are not refunded.
- Final sale, personalized, and altered items can’t be returned.
- Food, drinks, live plants, and gift cards aren’t eligible for returns.
- “Last Act” items are final sale and sold as is.
You can even return gently used makeup or fragrance products if they didn’t work out for you.
Special return situations
Furniture and mattresses
Macy’s gives you 120 days to try your mattress. If it doesn’t work out, you can schedule one return or exchange. Keep in mind there’s a $99 pickup fee and a 15 percent preference fee, and delivery charges aren’t refunded.
Jewelry and watches
Returns are accepted within 30 days as long as the price tags are still attached. Macy’s inspects jewelry and watch returns, which can take up to 14 business days before you get your refund.
Gift registry items
If you got a Macy’s gift through a registry, you have 90 days from your event date to return or exchange it.
Designer items
Luxury brands like Burberry and Louis Vuitton have their own return rules, so check your receipt or contact customer service before heading to the store.
Refunds and credits
- Refunds go back to your original form of payment once processed.
- If you used a “Buy One Get One” offer, your refund will reflect the discount spread across both items.
- No receipt? Macy’s may still accept the return but will refund it as store credit for the item’s current price.
Quick tips
- Keep your packaging and receipt handy.
- Make sure all tags are still attached before returning.
- Star Rewards members save on return shipping.
- Contact Macy’s customer service for large items like rugs or lighting, as pickup fees or restocking charges may apply.
Returning to Macy’s is pretty easy once you know the basics. Whether you’re dropping something off at a store or sending it back by mail, you’ll have your refund or exchange handled in no time.
You can view the official Macy’s return policy here.
Want to avoid Macy’s returns in the future? See our guide on how to shop Macy’s. Also learn how to maximize savings at Macy’s with this overview of Macy’s Star Rewards.