E.L.F Cosmetics: Yes or No?

September 19, 2006 06:55 PM
styling head barbie.jpg
She loves e.l.f's eyeshadows

I've been getting tons of questions about e.l.f cosmetics. It seems that most people, and I really can't blame them, are a bit skeptical about beauty products for $1.

Well, I've tried the line and for the most part it's good, not Wet n Wild good, but good enough. Channeling the spirit of my celebrity make-up artist/blogger friend Elke Von Freudenberg, I do know in regards to products like eyeliner, mascara, etc. there is little difference between the products in the higher priced lines and lower priced lines like e.l.f The star of the line, in my opinion, is the kohl eyeliner, which is as good as any kohl eyeliner I've ever tried. However, e.l.f does need to go back to the lab on the eyeshadows which looks like the eyeshadows you used to get with your Styling Head Barbie.

What do you think about e.l.f cosmetics?

Target.com

Drugstore.com

September 20, 2006 Patricia wrote:
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Hey Fashionista!  This is a GREAT website and thank you for keeping me up-to-date in fashion and beauty.  I’m ready to shop for Fall06!

September 20, 2006 NTN wrote:
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I’ve tried e.l.f. cosmetics.  For the most part, you get what you paid for.  I agree that the eyeshadows are subpar.  The eyeliners are pretty good as well as the lip glosses.  For a buck, you can’t go wrong with those and you can get a bunch!

September 20, 2006 Jenn wrote:
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I totally agree about the eyeshadow.  I tried one and it was dry and chalky and creased up within the hour.  However, I just got a few of their shimmering facial whips and they aren’t bad.  Fairly good colour and can be used as an eyeshadow/lip colour.  Or, if you are good at blending (which I am not), also a cheek colour.  My only concern with these is that I think they may be a bit irritating to my skin.  It’s a bit too soon to tell though.  I’ve also tried their foundation brush, which works very well for $1.  I couldn’t find any drugstore variations, so it was that or go very high end for the brush.  At the time I wasn’t even sure if I would like or be good at applying my foundation with a brush so I did not want to shell out big bucks for it.  Also, I really like their soothing lip gloss, which has pretty good staying power, shine, and colour.

September 20, 2006 Shay wrote:
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I bought the brushes from elf and these brushes are just as good as any of the professional brushes out there and I also bought some of the lip glosses. Now the lip gloss is good, but the flavors I can do without.

September 20, 2006 Kelly wrote:
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I purchased several things just to see if they were too good to be true.  The brushes are a geat deal - comparable to higher end at specialty stores.  Lip products have a strange chemical smell.  Like the tinted moisturizer - very blendable and fresh feeling.

September 20, 2006 Mai Weston wrote:
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I’m not a make-up snob at all, but I tried the eye shadow and brow gel and thought they were worthless

September 21, 2006 tanya wrote:
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I’ve tried the concealer and a lipgloss. Both were pretty decent, and I am a black woman - sometimes it is hard to find decent foundation for my skin.

September 21, 2006 Nikki wrote:
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The eye shadows seem to have little pigment or any real staying power, but the lip glosses are ok.

September 21, 2006 Celia wrote:
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I’ve tried their products and i wasn’t too thrilled.  The price is excellent but the products can be better.

September 23, 2006 Ranita wrote:
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How does anyone feel about the products being produced in China?  Used to be lotions, makeup, etc., were made in USA.  Do USA regulations and purity translate to China?

September 27, 2006 kiran wrote:
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I received my order today, and was pretty unimpressed with the contents. First, it was missing a few items that are one the list enclosed. And for some reason they gave me a 5-gloss gift set instead of the 9-brush holder/case that I had actually ordered. A call to customer service left me with a somewhat sketchy voicemail. It was like someones cell phone and the recording called the cosmetic company by another name and not elf. Hopefully someone will call back....Customer service/order accuracy aside, I found the blush, eyeshadow and nail polish to be rather small. The blush was the size youd expect on a eyeshadow palette. Aziza has $1 products thats are full sized...So Im not buying the whole ‘you get what you pay for’...bc I could have gotten more for what I paid for.

The brushes are a great buy though (cant comment on the eyeshadow brush, bc its missing from the order). I would recommend buying just a little the first time you shop with them, make sure you like the product before you dive in for one in every color. And definately stock up on some brushes! : )

September 27, 2006 Karon wrote:
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I love this line!  I tend to go for a natural, or understated look.  I am happy with my burts bees powder, tinted moisturizer, and concealer, so I did not try ELF’s. 

I love the little custom compacts.

I love the crystal mascara, because it has two sides, so the eyelashes dont have to “share” with the eyebrows!

I actually like that the sizes are smaller, because I like to change my cosmetics out so I can keep my colors current.  I also find that if I change out my cosmetics yearly, I don’t break out as much from them.

I had problems with MAC and Burts bees lip products changing colors on me, ELF didnt change color.

The brushes are fabulous, and far exceeded my expectations.

October 3, 2006 HW wrote:
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I placed an order 8 business days ago and nothing in the mail yet and my credit card hasn’t been charged. I just checked the account section of the website and my order isn’t even on the record despite the email confirmation I have from when I placed the order. Very frustrating… just filed a complaint/inquiry with the company.

October 5, 2006 Missy wrote:
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I submitted an order and I referred over ~50 of my friends.  After the transaction was completed, my account disappeared along with the credits from the friends I referred.  I filed a complaint regarding my missing account and have yet to hear from them.  I’m not too happy with their customer service.

October 5, 2006 Allison wrote:
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I was pretty sceptical when I placed my order but love to experiment, especially when the products are inexpensive.  I was thrilled everything!  I especially love the Hypershine Gloss, Therapudic Conditioning Balm, Soothing Lip Balm, makeup brushes, and mascara.  All were at least as good as my department store versions.  I really can’t tell a difference.

October 10, 2006 Mel wrote:
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I started out buying some eyeshadow, lipgloss, and brow gel. The eyeshadow is OK - some of the colors are not too good though. The lipgloss is ok (doesn’t last the longest), and I love the brow gel. I also got two brushes and they are great. Much better quality than what I found in stores - and just $1!!!
I tried their oil blotting sheets and those aren’t the best. You have to use several just to cover your face. I prefer the lightly powdered sheets.

October 11, 2006 SV wrote:
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I was trying to customize a kit and when I hit the last button to order, it only charged me for the make up bag and left out all my brushes and make up!! Then it emailed me 3 times about the order!! I contacted customer service and now I have to wait 3-5 days for s response. O-yeah, I inquired about a re-fund too. From the looks of things, I think I will stick with my local Sephora and Macy’s from now on.

October 24, 2006 jacqueline wrote:
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I AM A MAKEUP ARTIST FOR MAC COMETICS AND I MUST SAY ELF LIPGLOSS IN THE COLOR"FAIRY" IS WONDERFUL AND IT’S MOISTURE IS AS GOOD AS THE MOST HIGH END BRAND, HOWEVER I DONT RECOMMEND THE EYESHADOWS, MASCARA, AND BRUSHES ETC BUT THE HIGH SHINE LIPGLOSS IS A GIRLS MUST HAVE ALONG WITH HER MAC LIPGLASS....

October 24, 2006 Natilee wrote:
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Do NOT order from this company!!! They are the most unresponsive/unorganized mickey mouse operation I have ever encountered.  I ordered upwards of $80 worth of product over a month ago and am yet to receive a thing!

Sorry about the length of my rant, but I just want you to know of what is in store if you make the same mistake that I did of ordering from e.l.f.

Initially my order confirmation stated that I would receive my products in 5-7 days.  After about three weeks of waiting, since they don’t publish a phone number, I emailed to inquire about the status of my order.  Although an automated response stated that they would respond to my inquiry within a couple days, it took nearly a week. And even then, it was just a pretty much automated email that stated that it would take 5-7 weeks for my order to even ship out their door and that they are sure that I would LOVE the products.

Subsequently, I wrote back to see if it would be possible to cancel my order and they sent me back the same exact email--not answering my question at all. So I wrote back again, making note of the fact that they didn’t even answer my question, and they wrote back stating that they had shipped my order. However, they said that due to high volumes, it would take 7-14 days to reach me! This doesn’t even make sense! Their own order volume should have nothing to do with how long it takes the delivery company to ship.  Plus my status on their website still indicated that it hadn’t shipped and I didn’t receive the shipping confirmation email that they are supposed to send.  I think that they just lied in order to stall more so they wouldn’t have to cancel my order! I then sent an email calling their attention to this, and asking them to provide me with a tracking number. Their response was ANOTHER automated email that stated that “due to high volume, it may take 7-14 days for [my] order to arrive.” FRUSTRATING!

To this day I have not received a thing, nor have any of the many others I know who have ordered from them over a month ago.

If you are interested in purchasing e.l.f. products, I would strongly urge you to wait until you can purchase directly from your local Target as to avoid the extreme frustration associated with this joke of a company’s idea of “customer service”

November 3, 2006 Amanda wrote:
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I am normally a bit of a makeup snob. I worked in high-end cosmetics (Too Faced, 3 Custom Color, Vered, Molton Brown, Joey New York, Bare Escentuals, Rocket City, Profaces, Girl Cosmetics, Bloom, Alchemy, etc) for several years and have done makeup for pageants, weddings, etc. Most of the time, I would never have given cosmetics that cost $1 a second look. But the stuff looked cute, and I thought I’d give it a try. That was five weeks ago.

To this day, I have yet to recieve anything. My credit card has been charged, but my order has not even shipped. I have sent emails inquiring about where my order is, but I get very vague answers. Today, they also told me that it takes 7-14 days once shipped. I replied and told them that if I paid $7 for shipping it had better not take that long to be delivered. I agree with user above that they are probably just stalling. My order was about $40. Maybe my order is not large enough for them to care about? Or are they making the product as the orders come in? They shouldn’t sell products they don’t have in stock. I am more than frustrated.

So I would love to give a review on the product line; however, due to the incompetancy of e.l.f. cosmetics, I am unable to do so. Maybe I’ll get the chance, who knows?

December 2, 2006 Veronica wrote:
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Do any stores in Michigan carry this product or isit just available on line.

December 11, 2006 Otillie wrote:
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I have used their all over color stick, eye shadows and lip glosses and am very pleased with all of them. I have even gotten compliments on the makeup and lots of people ask me where I buy it.

It doesn’t make me break out either like most make up does. I am going to buy from them regularly.

December 15, 2006 Dai wrote:
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I just ordered this brand from drugstore.com
and i don’t think i’m going to have a problem with the shipping...i hope =0)

I’m using the make up for stocking stuffers so, i can’t be that bad of an idea…

I’ll keep u updated on how it turned out

December 18, 2006 allisonindy wrote:
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WARNING: NO RETURNS!!!!!!!  Custom Service - nonexistent!

I had a terrible experience with E.L.F.  I ordered the 100 piece kit, thinking how much fun it would be to play with that many new colors.  It took over 2 months to get the products. And when the order finally arrived, it was incomplete.  An enclosed letter said I would be credited for the missing items, but I never have been.  I ended up with tons (probably 80 pieces) of very, poor quality lip gloss.  ELF glosses have thick, heavy, sticky texture and leaves a film on your mouth even after trying to wipe it off.  My fiance hates when I wear their brand, which is fine b/c I don’t like wearing it due to the texture and appearance. 

I tried to contact ELF many time electronically and never received a response.  Only after calling the number on my credit card and reaching a “this number has been changed and the new number is” recording and then trying that number did I reach a corporate headquarters recording.  I left a message on a “general mailbox” option and informed them I was filing a dispute with my credit company and after a couple weeks got a call from a real person.  She told me they have a NO RETURN policy.  I asked where that information was available b/c I had certainly never seen it.  She said if I went to their website and hit the shopping cart link, that way down in the lower right hand corner, in little letters is a link to their return policy.  No returns is their policy. 

I am going to continue with the dispute paperwork from my credit card company and file a claim with the Better Business Bureau. 

I would warn anyone who is curious about this product to beware.......

December 18, 2006 allisonindy wrote:
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WARNING: NO RETURNS!!!!!!!  Custom Service - nonexistent!

I had a terrible experience with E.L.F.  I ordered the 100 piece kit, thinking how much fun it would be to play with that many new colors.  It took over 2 months to get the products. And when the order finally arrived, it was incomplete.  An enclosed letter said I would be credited for the missing items, but I never have been.  I ended up with tons (probably 80 pieces) of very, poor quality lip gloss.  ELF glosses have thick, heavy, sticky texture and leaves a film on your mouth even after trying to wipe it off.  My fiance hates when I wear their brand, which is fine b/c I don’t like wearing it due to the texture and appearance. 

I tried to contact ELF many time electronically and never received a response.  Only after calling the number on my credit card and reaching a “this number has been changed and the new number is” recording and then trying that number did I reach a corporate headquarters recording.  I left a message on a “general mailbox” option and informed them I was filing a dispute with my credit company and after a couple weeks got a call from a real person.  She told me they have a NO RETURN policy.  I asked where that information was available b/c I had certainly never seen it.  She said if I went to their website and hit the shopping cart link, that way down in the lower right hand corner, in little letters is a link to their return policy.  No returns is their policy. 

I am going to continue with the dispute paperwork from my credit card company and file a claim with the Better Business Bureau. 

I would warn anyone who is curious about this product to beware.......

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