How to Return to an Item to Payless

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Payless Return Policy: In-store purchases may be returned at any store locations nationwide with or without the original receipt. Worn shoes are not returnable. If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.

Payless: Online Return Policy
Payless.com purchases may be returned by mail or at any store locations nationwide. When you make a return, they will refund the purchase price plus any sales tax paid for the item. Worn shoes are not returnable. Only Payless.com purchases with a customer receipt are processed by mail. If you don’t have a customer receipt, return your item to one of their retail stores. All credits will be placed on the same credit card used for the original purchase. If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.