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How to Return an Item to Urban Outfitters

Budget Fashionista provides this explanation of Urban Outfitters return policy content for informational purposes only. These policies are subject to change. For the latest, see the official Urban Outfitters return policy here.

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Urban Outfitters Return Policy

Timing

Normally, you need to return your purchases (online or in-store) within 30 days of the purchase date to get a refund. Return items after that 30-day window and you are only eligible for a merchandise credit that will be emailed to you.

UO does have an extended holiday return policy. So this year, you can return items you bought between November 1 and December 24 until February 29, 2024. You must have the original sales receipt to qualify for a refund to your original form of payment. Otherwise, you’ll receive merchandise credit via email.

Eligibility

You can return unused or defective merchandise.

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You cannot return anything marked as final sale, anything you bought with a sale-on-sale discount, or made-to-order furniture.

Shipping and return fees

UO charges a restocking fee of $5. For orders shipped to continental U.S. addresses, there is no additional charge for return shipping.

If your order did not ship to a continental U.S. address, you have to arrange and pay for your own return shipping.

Refunds

As long as you return the item prior to the return deadline and you provide proof of purchase, you should get a return to your original form of payment. If you return your item late, your refund will be a merchandise credit that’s emailed to you.

Refunds for in-store returns are processed within one to three business days.

Refunds for mailed returns are processed within 15 to 17 days. Return processing takes 14 days. Refund processing takes an additional one to three days.

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Exchanges

You can exchange items in-store or online, as long as you stay within the 30-day window.

Where to return items purchased in store (except furniture)

Anything purchased in an Urban Outfitters‘ store must be returned in a store. You don’t have to return it to the same store where you bought it, but you can’t mail in returns for in-store purchases. Use the store locator to find a store near you that will accept your return.

Bring your original receipt with you. Otherwise, you may have to settle for an exchange instead of a refund.

Where to return items purchased online

You can return items purchased at urbanoutfitters.com in a store or by mail. In-store returns are faster and cheaper.

If you are within the continental U.S. or Canada, use UO’s return shipping label to mail your items back. You will pay a $5 restocking fee (U.S. or Canadian dollars, as appropriate.

If live outside of those areas, send your package with the original order confirmation to:

UrbanOutfitters.com
Attn: Returns Department
766 Brackbill Rd.
Gap, PA 17527
USA

Return furniture to Urban Outfitters

To return furniture delivered by truck, contact UO at furniture@urbanoutfitters.com or (800) 732-2306 to initiate your return.

To return furniture delivered by UPS, send it back to:

Urban Outfitters Returns
501 Windy Ridge Road
Indiana, PA 15701

Most furniture returns are subject to a restocking fee. Check your product page for details.

Urban Outfitters return policy: Next steps

How to return stuff to Urban Outfitters.
  • Gather your proof of purchase and unwanted items.
  • Find your closest store.
  • If returning the items to a store isn’t possible, see if you can use UO’s return shipping label. You will need your order number for online purchases. You can find this in your account history. Prepaid labels are available to customers in the continental U.S. and Canada. Package and ship your items with UO’s label.
  • If you can’t use UO’s shipping label, mail your items with original proof of purchase to: UrbanOutfitters.com, Attn: Returns Department, 766 Brackbill Rd., Gap, PA 17527, USA.

UO return policy FAQs

Can I return furniture?

Yes, you can return furniture purchased at UO within 30 days of purchase date, as long as it’s not damaged.

Can I return made-to-order items?

Made-to-order items cannot be returned or exchanged.

Can I return sale items?

Usually sale items can be returned to Urban Outfitters unless they are marked otherwise.

Need more info on return policies for your fav shops? Try these from our How to Shop Guide.

Nathaly

Friday 4th of March 2016

If I ordered something online and took the tags off and can't find them or the packing slip can I still return it in store? If I bring my card and photo ID

pongdith

Friday 10th of April 2015

is it possible to return a jacket bought from a store in frankfurt in a store in hamburg?

Catherine

Saturday 11th of April 2015

I can't say for sure - Readers, weigh in if you know the answer!

Victoria

Saturday 7th of January 2012

Is it possible to return sale items I've purchased online?

Spring

Thursday 11th of December 2014

yes (:

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