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Torrid Return Policy: How to Process Returns in 5 Steps

Budget Fashionista provides this summary of the Torrid Return Policy for informational purposes only. These policies are subject to change. You can confirm the latest policies here at Torrid.com.

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Torrid’s return policy

Timing: You have 60 days

You must initiate your Torrid return within 60 days of the purchase date, which is on your receipt or your packing slip.

What’s returnable (or not)

You can only return items for which you have a receipt or packing slip. Those items must still have the tags attached and be sent back in their original packaging — that includes shoe boxes.

Items that are not returnable include clearance items, final sale items, anything washed or worn, earrings, cosmetics, panties, lingerie sets, tights, and gift cards. You can cancel an egift card only if the card is scheduled for delivery in the future and has not been sent.

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If you use Torrid’s return shipping label, there is a $6 return shipping fee. That amount is deducted from your refund. Note that you can only use Torrid’s shipping label if you live in the contiguous U.S. If you don’t, you pay your own return shipping.

How to sidestep the return shipping fee

The $6 fee is waived for Torrid VIP members who live in the contiguous U.S. (VIP members in Alaska, Hawaii, Puerto Rico, and other U.S. territories pay their own shipping fees, but receive a $20 reward in their loyalty account.)

Note that you can join Torrid’s loyalty program free here. Unfortunately, you cannot achieve VIP status until you’ve spent $1,000 or more with Torrid in a single year.

You can also skip the return shipping by taking your items directly to a Torrid store. Bring your receipt or packing slip.

When you have to return items by mail

If you used Klarna, Apple Pay or Google Pay to buy your items, you have to return them by mail.

Torrid return policy: Next steps

Torrid return policy: How to return items to Torrid.

Ready to start your Torrid return?

  • First, check over your items. Make sure they are in new condition with tags attached.
  • Find your original receipt or packing slip, plus all packaging.
  • Locate the nearest Torrid store. This will be cheapest and fastest way to get your refund (or exchange your garment).
  • If you can’t take the item to a store AND you live in the contiguous U.S., access Torrid’s return shipping portal for a label. Your refund will include a $6 shipping deduction.
  • If you live outside the contiguous U.S., package up your goods with the receipt or packing slip and ship them yourself. Take pictures of your documentation before you close up the box. Add insurance and tracking to your parcel.

Want to avoid having more Torrid returns in the future? See our quick guide on how to shop Torrid.

Candace Beninga

Monday 2nd of May 2016

I agree, I do not have a store close so have to return clothes by mail and it's a huge pain to return things. I would order more often if I had they sent a return label.

Susan Schwarz

Friday 25th of March 2016

I will never order from you again because i cannot just give the item to my mail man I have to drive to the mail store! NOT GOOD…………. most other places I shop either send a label through email or put one in the box for MAIL>>>>>>> bye bye Torrid!

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