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TJ Maxx Return Policy: What To Know

Budget Fashionista provides this information about the TJ Maxx return policy for informational purposes only. These policies are subject to change.

TJ Maxx return policy for store-bought items

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To get a full refund to the original source of payment, do all of the following:

  • Bring the item back to the store within 30 days of purchase.
  • Bring the original receipt.
  • Make sure the item is unworn, unwashed — in the same condition it was when you bought it.
  • Be prepared to show your driver’s license or another form of identification. The store representative usually only asks for ID when you don’t have a receipt, but it doesn’t hurt to be extra prepared.
  • If you paid by check, you’ll have to wait 10 days to get a cash refund.
Woman shopping in a store for clothes.

If you do not have the receipt, you will need official identification. Your refund will be provided in merchandise credit only.

TJ Maxx in-store returns FAQs

Can I return items by mail if I purchased them in a store?

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No. You must bring the item into the store within 30 days of purchase to return it.

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What’s the TJ Maxx holiday return policy?

In 2023, if you buy an item in a store between October 8 and December 24, you have until January 25, 2024 to return it. The normal 30-day window applies to all purchases on December 26 and later.

Can I return my TJ Maxx purchase to Marshalls or another sister brand?

No. You have to return the item directly to TJ Maxx.

TJ Maxx return policy for online purchases

To get a full refund for your online purchase at TJMaxx.com, do all of the following:

  • Check the receipt sent with your order to verify that the items are eligible for returns.
  • Return the item in store within 40 days of your order date.
  • Include your packing slip/receipt.
  • Make sure your item is in “new” condition — with tags, unworn, and unwashed.

You can also mail in your return, but TJ Maxx will deduct $11.99 as shipping and handling fees. If you go this route, use the shipping label that’s included at the bottom of your receipt.

Some items are not eligible for in-store returns. These include:

  • Items over $1000
  • Handbags over $499.99
  • Long occasion gowns

TJ Maxx in-store returns FAQs

I have an item with a gift receipt. How do I return the item?

Take the item into a TJ Maxx store to ask for the return. You’ll be refunded with merchandise credit.

I lost the receipt. Can I still return the item?

Take the item into a TJ Maxx store and see if you can get merchandise credit for it. You’ll have to show your driver’s license or other form of communication.

Will I get a refund on the shipping charge I paid when I bought the item online?

No. For TJ Maxx online purchases, shipping fees are nonrefundable.

I paid for my online order with PayPal. How will it be refunded?

TJ Maxx does not return funds to PayPal. You will get merchandise credit instead.

I paid for my online order with Apple Pay. How will it be refunded?

You can get the purchase refunded to your Apple Card if you bring the card with you to the store when you return the item.

Can I exchange an item I purchased online?

No. TJ Maxx doesn’t have a process for exchanging online orders. You have to return the item and then buy something else with the refund.

You can find the official TJ Maxx return policy here.

Tami

Thursday 17th of March 2016

I purchased a purse in November of 2015. It was very expensive. The strap broke at 4mo. I have the recipt. Do you think I can return for store credit?

Antoinette D Stanford

Tuesday 4th of November 2014

I was out of state when I purchased a handbag at TJ Maxx in Buckhead Atlanta, GA on Oct 19, 2014 & tried to return it in my home state of Pennsylvania. I was told I had to have the tag on the bag because there was no tag on the bag which the Sales Rep had to go on the floor to scan the same bag that had a sales tag on it (which I had explained to the Sales Manager) but I had the receipt which transaction was labeled as "19 - ACCESSORIES 757670 299.99T which was purchased on my debit card. I showed the receipt to the Sale Manager which informed me that I could not return the item because (1) The designer is not one of TJ Maxx retailer via Sloan & Alex; (2) I need the sales tag or I can take it back to TJ Max in Buckhead Atlanta. Note: the Sales Manager contacted TJ Maxx in Buckhead Atlanta which informed the Sales Manager that designer handbag is a retailer at that store.

That said, I could not return nor get a refund even though I have a receipt. I am a Disabled Veteran & I have always enjoyed shopping at TJ Maxx, however from this treatment I will no longer remain a customer.

Maryann

Saturday 26th of September 2015

I do not blame you for no longer shopping at TJ Maxx. Although I moved to a town that does not have a TJ Maxx, after reading your experience, I will not shop there when I travel back to my home town. That is deplorable customer service. Is small claims an option? They clearly should have refunded your money.

MeMe

Friday 31st of January 2014

Can items purchased at Marshall's/Home Goods be returned at T J Maxx? We were out of state visiting relatives when we bought some luggage only to realize when we returned home that it was damaged. TJ Maxx is in another town about 30 miles away but there is no Marshall's/ Home Goods near. Thanks!

Helen

Tuesday 29th of December 2015

I purchased a purse at a Marshalls sore. I placed it on my charge. I would like to return it for a cash refund. Is this possible. My card is current and in good standing/

Blc

Tuesday 3rd of September 2013

I purchased luggage from a Marshall's in Tulsa. The luggage wheels did not performs well on our trip. Can I return it to a tjmaxx in Amarillo Texas?

Bunny110

Saturday 12th of January 2013

Can I return a clearance item? I havnt even used it...I actually got it from my mom but it doesn't fit...

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