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Nordstrom Rack Return Policy

Budget Fashionista provides this explanation of the Nordstrom Rack return policy for informational purposes only. These policies are subject to change. See the store’s official return policy here.

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Nordstrom Rack return policy

Timing

Items purchased between October 16, 2023 and December 24, 2023 can be returned the later of January 15, 2023 or 30 days after in-store purchase or 45 days after online purchase.

Breaking that down: You buy something on October 17. You have until January 15 to return it. Buy something in a store on December 20 and you have until January 19 to return it.

Late fees on Nordstrom Rack returns

Returns sent after the return deadline may only be eligible for a 50% refund.

Eligibility

  • Final sale items or anything marked as non-returnable cannot be returned.
  • Beauty items are not returnable.
  • Fine jewelry you purchased at Nordstrom or Nordstrom.com cannot be returned to Nordstrom Rack.
  • Your return may be denied if the item is not in its original packaging or has been worn, altered, or damaged.

Shipping

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Shipping charges you already incurred are not refundable. If you use the return shipping label provided by Nordstrom Rack, your refund will be reduced by $9.95 to cover the return shipping.

You can sidestep that return shipping charge by bringing your unwanted purchase to a Nordstrom Rack or Nordstrom store.

Refunds

Refunds are credited to your original form of payment or, for gift returns, a Nordstrom Gift Card.

Returns mailed back can take up to 14 days to process. You should see your refund five to seven days after processing. You’ll get your refund faster by taking the items into a Nordstrom Rack or Nordstrom store.

Exchanges

Nordstrom Rack does not offer exchanges.

Nordstrom return policy: Next steps

Nordstrom Rack return policy: how to return an item to Nordstrom Rack.
  1. Find your nearest store. You’ll get a refund faster if you take the item into Nordstrom or Nordstrom Rack. Bring the receipt or order confirmation.
  2. If you can’t take the items into a store, get a Nordstrom Rack shipping label here. To get a return shipping label, you need to locate your order using your order number and postal code. Note that the Nordstrom Rack return policy specifies that you will incur a $9.95 shipping charge for using their label. that’s deducted from your return amount.
  3. Ship your item back with all original packaging and paperwork. Keep a photo of your order confirmation and the shipping label so you can follow up if necessary.

Want to shop more effectively at Nordstrom Rack? See our post: How to Shop Nordstrom Rack.