How to Return An Item to Neiman Marcus

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Neiman Marcus’ Return Policy: Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store within 60 days of purchase.
Returned merchandise should include receipt, vendor packaging and tags and be in the same condition as when it was received. Used, worn and washed merchandise cannot be returned unless defective.
Sale and online clearance merchandise must be returned within 30 days of receipt of merchandise. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Personalized and monogrammed orders cannot be cancelled or returned. Perishable foods are not returnable. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt

Neiman Marcus: Online Return Policy
If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
Return Within:
0-60 days from receipt of merchandise – 100% of purchase price
61-120 days from receipt of merchandise – 75% of purchase price
121-180 days from receipt of merchandise – 50% of purchase price
181+ days from receipt of merchandise – 0%

Merchandise returned more than six months after the delivery date will be shipped back to you at your expense. Sale and online clearance merchandise must be returned within 30 days of receipt of merchandise. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Personalized and monogrammed orders cannot be cancelled or returned. Perishable foods are not returnable. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item.

Neiman Marcus online or catalog purchases may be returned by mail or to the Customer Service department at a full-line Neiman Marcus store (excludes Last Call stores). Merchandise submitted for return must be accompanied by the original packing slip in order for the Neiman Marcus store to accept it. Online and catalog merchandise cannot be exchanged for merchandise in a Neiman Marcus store.