How to Return An Item to Marshalls

 

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Marshalls Return Policy: Return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.

Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Other restrictions may apply.

Marshalls may also be limited or declined returns based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice. To make your returns quicker and easier please keep your receipt.

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Comments

  1. Monica Hanlet says

    Can you return items bought in GA and returned to FL within 30 days and with the sale
    receipt ? Thank you for a prompt answer. M. R. H.

  2. EMS says

    You can’t return a swimsuit with store tag WITHOUT the receipt—at least according to the clerk at my local Marshalls. My daughter was gifted a swimsuit for her birthday (no reciept). It didn’t fit and when I tried to return it for store credit or an exchange for size I was declined. The clerk made a remark about OSHA regulations. Really? How does having the receipt make the suit any more sanitary than the suit just having the tags on it. FWIW I only allow my daughter (elementary age) to try on suits with underwear on. Fed up with Marshalls lousy customer service and won’t be shopping there any more. Some lucky girl whose mom shops at Goodwill will get a lovely brand new with tags swim suit next week.

  3. Scsmith says

    This sounds like a fair and reasonable policy, yet it failed me today at Marshall’s in Ledgewood, NJ. In late August, I bought a shirt for my daughter for school. She wore it for the first time last week. While she was at school, it began to fall apart. Hem stitching came out, and a hole appeared elsewhere. I washed it and went to Marshall’s. When the cashier heard me, she immediately called the front end person over. She then called the manager. They did not want to hear that the shirt must have been defective or that I washed the shirt as a courtesy to them. Did they want me to bring a dirty shirt to them? The manager scolded me for not listening to him and for washing the shirt. When I looked him in the eye to show I was listening, he started becoming even more annoyed.
    The thing that bothered me most was that this policy was not allowing for a defect in the merchandise–it’s not like someone wore it and then changed their mind.

  4. Robyy says

    For the clothes, if you’ve already worn them for couple of times, you couldn’t return them even with receipt and tags.

  5. creighton says

    i bought a suit from marshalls back in March it has sat in my closet was never hemmed nor used still has tags however i have misplaced the receipt may i still return it for store credit

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