How to Return an Item to Lulus.com

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Lulu’s Return Policy: Returns and exchanges are only accepted within 30 days of the original invoice date, and may only be returned through mail. You may not return or exchange sale Items, cosmetics, vintage items, or gift certificates. On the other hand, jewelry, sunglasses, and id cases are returnable but not exchangeable. Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped). All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you use your shoe box as a shipping box, they will not be able to refund you and your return will be refused. All sales on vintage items are final.