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Forever 21 Return Policy: Everything You Need to Know

Budget Fashionista provides this overview of the Forever 21 return policy for informational purposes only. These policies are subject to change.

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Forever 21 online return policy

Forever 21 logo to represent Forever 21 return polilcy.
  • Timing: You have 60 days from the purchase date to return your unwanted items.
  • Products not eligible for return: Anything washed, worn, or damaged. If you remove the tags, you cannot return the item. Jewelry without original packaging is not eligible for return. Gift cards and store credit are not eligible for return. Final sale items are not eligible for return or exchange.
  • Method of return: You can return online purchases by mail or to a Forever 21 store.
  • Return shipping charges: If you use Forever 21’s shipping label, you’ll see a deduction from your refund for $5.99. You can alternatively mail the item back without Forever 21’s label and pay for the shipping yourself.

Holiday return window

Online purchases made between November 12, 2023 and January 12, 2024 can be returned or exchanged within 60 days of the ship date.

Forever 21 returns by mail

Visit the Forever 21 returns site to print a prepaid shipping label for your return. You’ll need to provide your billing zip code and your order number, which you can find on your order confirmation.

Although Forever 21 gives you a prepaid shipping label, the cost of the return shipping will be deducted from your refund. Your refund amount will not include the original cost to ship the item to you either.

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Pack up the item and send it back using the label provided. You should receive a refund to the original form of payment within three weeks.

Returning a Forever 21 online order to a store

Gather up the item you want to return along with your packing slip or order confirmation and take it to any Forever 21 store. You’ll be refunded to your original form of payment.

Forever 21 exchanges

You can only exchange items you bought online by taking them to a Forever 21 store. Again, the 60-day window applies. All tags must be attached and the clothes must be unwashed, unworn, and undamaged.

Forever 21 in-store return policy

  • Timing: You have 60 days from the purchase date to return your unwanted items.
  • Products not eligible for return: Anything washed, worn, or damaged. If you remove the tags, you cannot return the item. Jewelry without original packaging is not eligible for return. Gift cards and store credit are not eligible for return. Final sale items are not eligible for return or exchange.
  • Method of return: Products purchased in a Forever 21 store must be returned to a Forever 21 store.

You can return the items you bought in store for up to 60 days from the purchase date. Bring the item in in unused condition. You must have the original receipt for a return or an exchange. You’ll be refunded to your original form of payment.

Please see the official Forever 21 return policy here.

LB

Saturday 23rd of March 2013

Why they don't allow exchanges on sale items is beyond me. I think it might even be illegal.

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