How to Return An Item to Filene’s Basement

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Filene’s Basement’s Return Policy: Merchandise must be returned in saleable condition within 30 days, unaltered, with the original sales receipt and with tickets attached.

With A Receipt: Refunds will be issued in the same manner in which they were originally purchased.

Without A Receipt: Items returned without a sales receipt are eligible for credit at our discretion, at the current selling price, after verification of merchandise. A valid driver’s license or state ID card must be provided. If the merchandise is under $10.00, Filene’s Basement will issue a cash refund. If the merchandise is $10.00 or more, Filene’s Basement will issue a merchandise credit.

Name and address are requested on all returns. Some specific merchandise policies may apply.

Fine Jewelry (all stores) – Due to their uniqueness, fine jewelry returns will be accepted in the store of purchase, for thirty days only. Returns must have receipt and original tags.