“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”
Filene’s Basement’s Return Policy: Merchandise must be returned in saleable condition within 30 days, unaltered, with the original sales receipt and with tickets attached.
With A Receipt: Refunds will be issued in the same manner in which they were originally purchased.
Without A Receipt: Items returned without a sales receipt are eligible for credit at our discretion, at the current selling price, after verification of merchandise. A valid driver’s license or state ID card must be provided. If the merchandise is under $10.00, Filene’s Basement will issue a cash refund. If the merchandise is $10.00 or more, Filene’s Basement will issue a merchandise credit.
Name and address are requested on all returns. Some specific merchandise policies may apply.
Fine Jewelry (all stores) – Due to their uniqueness, fine jewelry returns will be accepted in the store of purchase, for thirty days only. Returns must have receipt and original tags.