How to Return An Item to Bergdorf Goodman

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Bergdorf Goodman’s Return Policy: Any merchandise purchased at the Bergdorf Goodman store should be returned at the Bergdorf Goodman store. within 60 days of purchase. Returned merchandise should include receipt, vendor packaging and tags and be in the same condition as when it was received. Used, worn and washed merchandise cannot be returned unless defective. Sale and online clearance merchandise must be returned within 30 days of receipt of merchandise.

Bergdorf Goodman: Online Return Policy
Bergdorf will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.

Return Within:
0-60 days from receipt of merchandise – 100% of purchase price
61-120 days from receipt of merchandise – 75% of purchase price
121-180 days from receipt of merchandise – 50% of purchase price
181+ days from receipt of merchandise – 0%

Sale merchandise must be returned within 30 days of receipt of merchandise. When a gift is returned, a Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.

Bergdorf Goodman online and catalog purchases may be returned to the Customer Service department at the Bergdorf Goodman store. Credit for the return will not be issued in the store, you will receive a return acknowledgement slip, and credit will be issued once the return has been processed at the originating warehouse. Merchandise submitted for return must be accompanied by the original packing slip in order for the Bergdorf Goodman store to accept it. Online and catalog merchandise cannot be exchanged for merchandise at the Bergdorf Goodman store.