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How to Return an Item to Banana Republic

Budget Fashionista provides this review of how to return an item to Banana Republic for informational purposes only. These policies are subject to change. You can find the official Banana Republic return policy here.

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Banana Republic return policy

Timing: 30 days

You can return your unwanted merch to Banana Republic within 30 days of purchase or ship date. Note that the online return window is 30 days from the ship date — which is earlier than the date you received the goods.

The 2023 holiday return window ends January 15, 2024. For purchases made between October 15 and December 24, 2023, you have until January 15, 2024 or 30 days from purchase or ship date to return those items. Proof of purchase is required.

Products eligible for returns to Banana Republic

Items that are unwashed and unworn can be returned, with these exceptions:

  • Final sale items, including masks, are not eligible for returns or exchanges.
  • Swimwear must have original price tag and hygienic liner still intact.
  • Sunglasses can be returned only if they are returned with tags intact, complimentary case, and original receipt.

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Defective or damaged items can be returned or exchanged at any time.

Return shipping is free

If you use Banana Republic’s shipping label, you don’t pay for the return shipping.

Alternatively, if you want to pay for shipping or Banana Republic’s label doesn’t work for your address, you can send the items back on your own dime. The mail-in address is:

100 Gap Inc., Direct Gateway
Groveport, OH 43125

Online vs. in-store returns

If you bought the items in a Banana Republic store, you must return them to a Banana Republic store.

Items purchased online can be returned by mail or in a store, with a few exceptions:

  • If an item is marked as “return by mail only,” it must be returned by mail.
  • If you bought the item from Banana Republic’s Instagram or Facebook shop, you must return it by mail.
  • Items sold by third-party sellers must be returned by mail.
  • Orders purchased on Shopify must be returned by mail.

Note that you can’t return items you bought at bananarepublic.gap.com to a Gap store or any other brand. You must either mail it back or return it to a Banana Republic store.

Woman shopping with text overlay that reads, how to return stuff to Banana Republic.

Refunds: Keep the receipt

You can get a refund to your original form of payment, only if you supply proof of purchase. You can use the shipping confirmation email or the credit card you used as your proof of purchase.

If you purchased the item with rewards points, Banana Republic converts the dollar value of the purchase to points, and then refunds that amount to your reward-point balance.

Note that Banana Republic does not refund your original shipping charges.

Exchanges

To exchange an item with Banana Republic, process a return first, then buy the item you want in a separate transaction.

Gift returns

If you have a gift receipt, you can return an item and receive a gift card in the amount of the purchase price. If you don’t have a gift receipt, you will be refunded with a mailed merchandise credit. The amount will be the current selling price of that item.

How to return an item to Banana Republic: Next steps

  • Locate a store near you. In-store returns are faster. You can find a store here.
  • If you can’t or don’t want to take your return into a store, start your return here. You’ll need your order ID.
  • Print the free shipping label. Take a photo of your packing slip. Pack up your item with tags and paperwork, plus any other freebies it came with. Drop it at the nearest shipping location. See the label for more details.

Want to avoid Banana Republic returns in the future? See our post on How to Shop Banana Republic.

For more information on return policies for your favorite shops, see these guides from our How to Shop Guide.

Banana Republic Return Policy
Dillards Return Policy
DSW Return Policy
J Crew Return Policy
Lord and Taylor Return Policy
Marshalls Return Policy
Modcloth Returns
Neiman Marcus Return Policy
Old Navy Returns
Payless Return Policy
Saks Return Policy
Urban Outfitters Return Policy
Walgreens Return Policy