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How to Return an Item to Asos.com

Budget Fashionista provides this summary of how to return an item to Asos for informational purposes only. These policies are subject to change.

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Asos return policy

Timing: 28 days

You can return unwanted merchandise within 28 days from when you received it.

Asos does have an extended holiday returns policy. Orders placed between November 13, 2023 and December 18, 2023 can be returned through January 15, 2024 with a refund back to the original form of payment.

Products you can’t return to Asos

You cannot return anything marked as Final Sale. Final Sale items are also not eligible for exchange. You also can’t return:

  • Opened beauty products
  • Underwear without tags or hygiene seal
  • Swimwear without tags or hygiene seal
  • Pierced jewelry if the seal is broken
  • Face masks if the seal is broken

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Any product you do return must be in its original condition. If it’s used or damaged in some way, your return won’t be accepted and Asos may send it back to you on your dime.

Items purchased from the Asos marketplace must be returned to the seller. Look through the paperwork that came with your order to find the seller’s contact information and/or return policies.

Return shipping

Asos does not charge return shipping if you send the merchandise back within 14 days of receiving it. If you return the items 14-28 days from receipt, you’ll be charged $3.99 for return shipping.

If you wait after the 28 days, you’re out of luck. Asos will not accept the return at all.

Refunds

Refunds are credited back to the original form of payment. Mailed returns can take up to 14 days to reach the warehouse, plus another 10 days for you to see the credit in your account.

Exchanges

Asos doesn’t have an exchange process. You have to process the refund and a new purchase as separate transactions.

How to return an item to Asos: Next steps

To start your return, log into your account at Asos.com and find the order in your order history. Click create return and select which items you want to return. You’ll provide a reason for the return, search for the nearest drop-off location, and then click “Create Return.”

Asos will email you a shipping label to print and attach to your package. You then drop off the package at the nearest UPS location.

You can find the official Asos return policy for U.S. orders here.

Want to avoid Asos returns in the future? See our guide on how to shop Asos.