How to Return An Item to Ann Taylor

“TBF provides this content for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies.”

Ann Taylor’s Return Policy: Unworn, unwashed merchandise with an official receipt and tags attached may be returned within 60 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. If more than 60 days after the purchase, items will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange. Final sale items may not be returned.

Ann Taylor: Online Return Policy
Ann Taylor will accept your return or exchange of unworn, unwashed merchandise by mail or at any Ann Taylor location with the exception of select merchandise. Please note, they cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations. They will credit you for returns accompanied by an original receipt made within 60 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. Returns accompanied by an original receipt made more than 60 days after the purchase will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange. Returns without an original receipt will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt with a selling price on the date of the return that is deemed Final Sale may not be returned or exchanged. Items labeled “Online Exclusive” in the Weddings & Events Collection cannot be returned to stores; they must be returned via mail. All Ann Taylor dresses are delivered with an attached “Occasion Dress” tag. Once the tag has been removed, the garment is no longer returnable.

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Comments

  1. Karinawowa says

    The return policy posted above does not tell the whole story. Ann Taylor Loft now requires that you allow them to scan your photo ID so that they can track how many returns you make and have the right to refuse returns if you make “too many” though they refuse to define how many is too many. They told me it was up to “the manager’s discretion” based on what they pull up from their company database that tracks your returns with the ID. By the way, requiring you to allow them to copy personal information from your photo ID when making a purchase or return violates the merchants agreement with Visa and MasterCard. So if this has happened to you, report them immediately to your credit card company. This practice is also illegal in California and other states. If this has happened to you in Caliornia or another state where it is illegal, report them to your state attorney general’s office. Under state law they can be fined and you can also sue them for refusing your return because you refused to let them copy your ID.

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